Flood Response Offices

On this page you will find a description of the role Flood Response Offices play in supporting National Flood Insurance Program claims' processes.

The Flood Response Offices' (FRO) major activities include the following:

• Coordination with WYO companies to provide guidance, define the scope of coverage, and facilitate the adjustment of losses sustained by policyholders of the NFIP who are insured by WYO companies.
• Support and coordination with the Joint Field Office (Joint Field Offices open to serve survivors after a Presidential Disaster Declaration) to advise the Federal Coordinating Officer (appointed by the President of the United States to coordinate activities related to a declared disaster) on flood insurance activities, help avoid duplication of benefits, provide information and assistance to NFIP policyholders, and speed the delivery of flood insurance claim payments.