Washington

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What people say

I had a wonderful 4-day stay, however, I had a major issue on my last day. I left my room at 730am to go down for breakfast and a morning seminar. I returned to my room at 10am to find 3 housekeepers in my room having their own little breakfast party! Their cart was blocking my door and the latch was NOT in my door, as it should be when they are in a guests room. Needless to say they were extremely surprised when I walked in! I told them that I had NOT checked out yet - being check out is 12noon - and some of my belongings were still in the room! One maid was sitting on my dresser with a sandwich wrapped in foil opened up on my dresser. The other had her lunch bag opened on one of my beds. The other must've been in charge of making the coffee as their were 4 empty pods in my garbage can, and I had only made one cup for myself earlier that morning. They quickly left the room but not before I watched one of them wipe up the tile foyer with a towel from the bathroom then wiped the counter with the coffee maker on it with the same towel. Gross! Once they left I went into the bathroom to see that they had already taken all of my towels and soap. I had to go out in the hall, find another maid cart down the hall and help myself to soap and a towel. Unnecessary nonsense. I few minutes later I realized that they had taken my newspaper and magazines that I had left on my ottoman - that I was still reading! I also had 3 bottles of water on my desk that they also helped themselves to. When I finally checked out at the front desk, I asked to speak to the Housekeeping Manager. He was very apologetic and hopefully he was able to reprimand these 3 employees. I can understand IF I had already checked out and then ran back up to my room - but I didn't. That room was still mine ....along with my paper, magazines and water! And naturally, they had also taken the tip that I left as well. Keeping in mind that the rest of the room was still unmade. They made themselves comfy and helped themselves to my belongings. Not right! However, this wasn't my first stay at this beautiful hotel so I know that this isn't their "normal" level of service. Just bringing it to your attention - keep your stuff safe because you don't know who is spending time in your room when you're not there!

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