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Phone: (847) 688-3680 ext. 7537 DSN: 792-3680 ext.7537 Fax: (847) 688-3463
Every attempt should be made by the supervisor, commander or Sector EOA to resolve the problem at the lowest level. The informal complaint is no less important than the formal complaint and should be addressed with a sense of urgency and a sincere intent to attain resolution. Informal complaint procedures do not prevent individuals from exercising their right to initiate a formal complaint.
A formal EO complaint is one that a complainant files in writing (DA Fm 7279-R) and swears to the accuracy of the information. Formal complaints require specific actions, and are subject to timelines, and require documentation of the actions taken. A complainant has 60 calendar days from the date of the alleged incident in which to file a formal complaint.