DHS Efficiency Review Turns One: CBP Employees Work Together to Save Millions

As we celebrate the first anniversary of DHS’ Efficiency Review this week, we’re going to spotlight a few of the many DHS employees who are using their creativity and experience every day to cut costs, streamline operations and promote greater accountability, transparency and customer satisfaction across the Department.

Robert Namejko and Richard Winkler of Customs and Border Protection’s (CBP) Office of Administration and Judy Shetler and Dora Shomette of CBP’s Office of Internal Affairs are great examples of employees working together to make a difference. Together, these four employees identified millions of dollars in cost avoidances by lowering the costs of background investigations.

According to Dora, “there was a need to unify our background investigation contracts to ensure that all contractors were working from the same rules and regulations, and eliminate requirements that were no longer relevant or essential.”

By combining Dora and Judy’s security expertise with Robert and Richard’s experience with procurement issues, CBP was able to cut the costs of the contracts for background investigation services by almost $3.2 million in fiscal year 2010 while reducing the average required time to complete a case from 60 to 40 days.

As the second year of the Efficiency Review gets underway, we’re sure that CBP and DHS will identify even more efficiencies as a result of Dora, Judy, Robert and Richard’s continued efforts to seek innovative ways to make the most of taxpayer dollars.

A Global Injustice

Human Trafficking is a crime that isn't limited by the borders of a country or the culture of a society or community. It has ballooned into an organized, international practice that robs men, women, and children of the opportunity to pursue their own potential.

Now, chances are that you don't think you know a family member, friend, or neighbor affected by this criminal behavior. This is not a crime that always happens out in the open; it's not as common a news story in this country as theft or fraud. However, every day individuals are quietly moved or "trafficked" from their homes in other countries - often through deception or coercion - and moved across land borders and bodies of water, where they are forced or even sold into prostitution and servitude. It's not just an international problem, though - trafficking regularly takes place within countries and states. No community is immune to this crime of exploitation, even here in the United States.

The Secretary addressed the issue of Human Trafficking this morning during a discussion with students, faculty, journalists and representatives from government, law enforcement and the NGO community at the Danish Institute for International Studies in Copenhagen. She sees it as an urgent problem that affects the United States, our international partners, and particularly less developed nations - where much of the trafficking originates.

“Human trafficking is a global problem that requires a global solution.” said Secretary Napolitano. “The United States, Denmark and all our international partners must continue to work together to better identify and dismantle criminal trafficking organizations.”

The Secretary talked about U.S. Immigration and Customs Enforcement's (ICE) role in combating the practice, and particularly ICE's work with the Danish National Police and other international partners to dismantle the infrastructure that helps to facilitate the movement of individuals across borders. ICE also employs more than 300 Victim Assistance Coordinators worldwide who work with non-governmental organizations to help provide long-term assistance efforts.

Customs and Border Protection (CBP) also manages an international Human Trafficking Awareness Campaign, aimed at raising awareness about the issue.

The Secretary also discussed the public's responsibility. We often talk about our shared responsibility to prepare for disasters, to be alert and vigilant in recognizing potential criminal or terrorist activity, and to protect ourselves and each other from the spread of communicable diseases like the seasonal and H1N1 flu strains. Add this one to that list.

You'd think that human trafficking isn't always visible or noticeable. However, victims of this crime are commonly domestic servants or employees at a "sweat shop." ICE launched a campaign last year called "Hidden in Plain Sight," an initiative designed to raise awareness about this issue in the United States. Individuals who suspect someone is being held against their will should call the ICE tip line at 1-866-DHS-2ICE.

Stay tuned for more updates on the Secretary's trip.

Cracking Down on Child Sex Tourism

It’s one of the most horrific crimes imaginable: The sexual exploitation of children. In recent years, many sex offenders have sought to cover their tracks by traveling overseas, where they hope to conduct their criminal activities far from the reach of U.S. law enforcement.

Today we’re sending a message that they won’t get away with it.

I’m in Los Angeles, where U.S. Immigration and Customs Enforcement (ICE) and the Department of Justice announced that three U.S. citizens, all previously convicted sex offenders, are being returned from Cambodia to the United States, where they will face federal charges for child sex tourism.

Under Operation Twisted Traveler, which launched in February, ICE is working closely with U.S. Customs and Border Protection, the FBI and our law enforcement counterparts in Cambodia to identify and arrest Americans engaging in child sex tourism in that Southeast Asia country.

Today’s arrests and charges are the direct result of an extraordinary cooperation between ICE, the Cambodian National Police, the Department of State, and the non-governmental organizations who work in Cambodia to identify suspected sex tourists and rescue victims. Offering vital contributions to the effort are Action Pour Les Enfants (APLE), the International Justice Mission, and HAGAR International, three non-governmental organizations that shared valuable information to facilitate these arrests.

The three individuals named today are all alleged to have molested or raped children, some as young as 9 years old, in Cambodia. All have previous records of crimes against children. One of the suspects, a 75-year-old man, is reported to have ridden a motor scooter through the streets of the city of Siem Riep, dropping money behind him as a way to entice children, according to witness reports.

Combating the sexual exploitation of minors has been a leading priority for ICE under Operation Predator. Under this long-running initiative, we’ve arrested more than 11,000 sex offenders—including more than 1,100 outside the United States. Thanks to tougher laws against child sex tourism, we have the tools to target those offenders who travel abroad in the effort to evade capture by law enforcement.

There might have been a time when it was easier for predators to hide their crimes by crossing borders. ICE is leading the effort to ensure that child sex tourism becomes an issue of the past.

John Morton

John Morton is the Assistant Secretary for U.S. Immigration and Customs Enforcement

5 Minutes or Less

You may have heard some talk in the news over the last few days about a new DHS program called Global Entry. We wanted to give you some details, in case it might apply to you. Global Entry is designed to speed trusted travelers through the customs and immigration inspection process when re-entering the United States. And among travelers already enrolled in the program, 75 percent are processed in five minutes or less.

The way it works: U.S. citizens or lawful permanent residents apply for the program, pay a $100 fee, and are interviewed by a U.S. Customs and Border Protection officer. Following a successful background investigation, they are accepted into the program. Once accepted into the program, membership is good for five years and can be used at any participating airport in the country.

There are currently twenty international airports in the program. These include airports in or near the following major cities:

• Atlanta
• Boston
• Chicago
• Dallas
• Detroit
• Fort Lauderdale
• Honolulu
• Houston
• Las Vegas
• Los Angeles
• Miami
• New York
• Newark
• Orlando
• Philadelphia
• Sanford
• San Francisco
• San Juan, Puerto Rico
• Seattle
• Washington, D.C. (Dulles)

Here is the process for using the Global Entry system:

Walk up to the computer station.

Place passport or lawful permanent resident card into the machine reader.
Press fingers down on the pad Answer customs declaration inspections questions.
Take receipt Show it to CBP officers.
Travelers should be aware that CBP officers retain the right to question all entrants to the country, even Global Entry participants.

Further information:

The application form is located at http://www.cbp.gov/xp/cgov/travel/trusted_traveler/global_entry/.

Individuals with questions about the program may visit CBP’s Customer Service page at https://help.cbp.gov/cgi-bin/customs.cfg/php/enduser/home.php?p_sid=VsMWsEbj.

Check out the video below from Smart Planet on the new system:

Fact Vs. Fiction: Recovery Act Funding for Ports of Entry

David Aguilar, Acting Deputy Commissioner, U.S. Customs and Border Protection, posted clarification about the $420 million in Recovery Act funding to replace aging infrastructure and enhance safety at 43 ports of entry across the on the Leadership Journal.

The assessment to rank the conditions and needs of all 163 U.S. land ports of entry started in 2003. CBP incorporated over 60 factors across four categories, ranging from health and life safety concerns to workload growth and space and site deficiencies. For ARRA funds, which were tied to construction timelines, CBP also identified and analyzed a range of factors that could impact the feasibility of meeting these timelines.

Read more on the Leadership Journal.

BEST Participants Gather for Conference

It was a routine stop at the bridge at the Laredo, Texas, border, as an Oklahoma man in a pickup truck was attempting to cross over into Mexico. But a vehicle inspection unveiled much more, as CBP officers discovered a cache of 22 rifles, two shotguns, a 9 mm pistol, ammunition and other weapons parts hidden in the truck.

A subsequent ICE investigation of that failed smuggling attempt led agents to the residence of a former firearms dealer where nearly 1,000 weapons were discovered, along with a large store of ammunition and $30,000 in cash. That routine stop at the Laredo bridge resulted in unraveling a sizable cross-border gun smuggling operation.

It’s exactly the type of investigation that the Border Enforcement Security Task Force (BEST) initiative was set up to tackle. This partnership initiative, led at DHS by ICE, brings together federal, state, local and foreign law enforcement agencies under a shared umbrella with a common goal: To target cross-border crime and associated violence.

With collaboration from CBP, the BEST initiative is the Department of Homeland Security’s response to the increase in violence at the southwest border, where the activities of drug cartels, weapons traffickers and other criminal organizations are taking a toll on communities all along the border.

What is most innovative about the BEST initiative is the way in which it brings law enforcement partners together under one roof with a shared mission. This allows for closer working relationships, more efficient communication and improved coordination among the various entities. Cooperation is key to the success of the BEST initiative.

There are now 15 BEST forces operating on the southern and northern U.S. borders, and they’re getting outstanding results. And right now, from August 11 to 13, 2009, we’re taking a closer look at the progress that has been made, as well as plans for the future, at the BEST Conference in San Antonio, Texas.

This conference, the second of its kind, brings together federal law enforcement officials from a variety of agencies; state and local officials; members of Congress and other elected officials; and our partners from Mexico, Canada, Columbia, and Argentina to discuss the challenges of combating the drug trade, money laundering, gang activity, arms trafficking, human smuggling and other types of cross-border crime.

As assistant secretary for ICE, I am at the conference, meeting with our partners in this successful law enforcement venture—and exploring ways in which we can strengthen these partnerships in order to crack down on criminal activity and tighten security at the borders. I’ll post a wrap-up after the conferences concludes.

John Morton is the Assistant Secretary for U.S. Immigration and Customs Enforcement

In the Line of Duty

We were deeply shocked this morning to learn of the murder of a member of the DHS family: Border Patrol Agent Robert Rosas was shot and killed last night in the line of duty while on patrol in San Diego County, California. DHS is working with the FBI and local law enforcement on the investigation, and a manhunt is underway for the gunmen who killed Agent Rosas.

The Secretary's statement from earlier today:

“I am deeply saddened by the tragic death of one of our own. Agent Robert Rosas was gunned down while protecting our nation’s Southwest border. This act of violence will not stand—nor will any act of violence against the Border Patrol. I have directed that the full resources of the Department assist in the investigation to find and bring to justice those responsible for this inexcusable crime.

My thoughts and condolences are with Agent Rosas’ family and his fellow agents at this difficult time. I want to commend those in the law enforcement and first responder community in Southern California for so quickly responding to the scene and attempting to save Agent Rosas’ life. His death is a vivid reminder that we are engaged in a serious effort to secure our border and that thousands of Border Patrol agents and other DHS employees risk their lives every single day to protect and defend our nation.”

CBP flags across the country are at half-staff today in Agent Rosas' honor. Our thoughts are with his family and all who knew him.

From the Field: "Going Green" at CBP

The Border Patrol is truly “going green,” and we’re not just talking about our uniforms. Our new El Paso Station boasts several eco-friendly values. For example:

• Approximately 80 percent of all construction materials are certified recyclable.
• The building is 50% more energy efficient than a building constructed with standard methods.
• Minimal amounts of Volatile Organic Compounds (VOCs) were used in the sealants, paints, carpets and related materials.
• All new furniture is certified to contain low VOCs.
• Water used to wash vehicles will be 100% recycled.

Over time, the energy efficiencies at the new El Paso Station will save taxpayer dollars by lowering operational costs. For example, we expect to save approximately 25% on annual electric usage by using state-of-the-art energy-saving technologies, such as skylights, occupancy sensor lights, solar panels, reflective roofing, and LED lights.

The solar panels alone will generate around 12% of our yearly energy needs.

Of course no building would truly be “green” if we didn’t take into account the local ecosystem. To help accomplish this, we moved more than 50 local cacti before the groundbreaking, then replanted and incorporated them into the building landscaping.

Two hawk towers were also constructed to welcome back any displaced hawks affected by the construction.

We’re working hard at CBP to make sure that every tax dollar is spent wisely. Green buildings stand right in line with Secretary Napolitano's leadership on these issues - saving taxpayers' money and creating a more efficient, sustainable department.

Steven

Steven Cribby is an Operations Officer for the United States Border Patrol.

Secretary Meets on Aviation Preclearance

Secretary Napolitano met this morning with Irish Minister for Transport Noel Dempsey and discussed implementation of a Preclearance Agreement signed between the United States and Ireland. The agreement, signed last November, allows the Customs and Border Patrol to conduct full preclearance of commercial and private passenger flights to the U.S. So, what does this mean for travelers? Two main things:

First, the original agreement gave CBP the ability to conduct immigration inspections only. The new agreement gives CBP the authority to inspect based on customs, immigration, and agricultural laws, making a stop in Ireland on the way to the U.S. even more worthwhile for passengers and airlines alike – it’s all of the inspections in one fell swoop. CBP will also be able to screen aircraft for radiological and nuclear threats.

The benefit to the average traveler is more efficient baggage processing: passengers flying from Ireland to the U.S. can have their luggage transferred from their international flight to domestic flights without having to claim it first. Anyone who has ever flown into the U.S. and then had to make a connection – after collecting their bags, rechecking them, and going back through security – understands this one.

More on the Secretary's trip as it happens.

Secretary Tours CBP Facility in Shannon, Ireland

Secretary Napolitano paid a visit to a Customs and Border Patrol facility in Shannon, Ireland today. She thanked them for their service and pledged to do all she could on this trip to make sure that the aviation preclearance agreements between Ireland and the US are in place and implemented by the end of July. Stay tuned over the next few days for frequent updates on her trip.