8D Problem-Solving Process
Solving Major Problems in a Disciplined Way
While there are many, many, problem solving tools, this one is very similar to the Raytheon Six Sigma process in that it emphasizes up front planning and identification of the problem, a committed team, a characterization of the present and vision of the future states, plan implementation, staying on track, and celebrating team success.
Key Points
In the late 1980s, Ford Motor Company developed the 8D (8 Disciplines) Problem-Solving Process to help manufacturing and engineering teams diagnose, treat, and eliminate quality problems. However, teams in any industry can use this problem-solving process.
The eight disciplines are:
- Plan.
- Build the Team.
- Describe the Problem.
- Implement a Temporary Fix.
- Identify and Eliminate the Root Cause.
- Verify the Solution.
- Implement a Permanent Solution.
- Prevent the Problem From Recurring.
- Celebrate Team Success.
The 8D Problem-Solving Process is best used with a team solving complex problems; however, individuals can also use it to solve problems on their own.
To access this article (which has additional links related to this subject), go to:
http://www.mindtools.com/pages/article/8d-problem-solving.htm
Editor’s Note: There are many resources for the tools and techniques presented in this series of articles. A few examples follow:
Mind Tools:
http://www.mindtools.com
Learn Out Loud:
http://www.learnoutloud.com/Free-Audio-Video/Self-Development
Business Balls:
http://www.businessballs.com/
Project Management Guru:
http://www.projectmanagementguru.com/index.html
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