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   Home Skip Navigation LinksAT&L Functional Gateways > Life Cycle Logistics > Director Bill Kobren's Blogs


What a PM Should Know About DoD Product Support 

Tags: Best Practices, LCM, Life Cycle Logistics, Life Cycle Management, Logistics, PBL, Performance Based Life Cycle Product Support, Performance Based Logistics, Product Support & Sustainment, Product Support Manager, Program Management, PSM, Reliability, Availability & Maintainability (RAM), Sustainment, Systems Engineering

Was recently brainstorming a list of key things a program manager (PM) should know about product support with several product support subject matter expert colleagues from the Components, OSD, DAU, and industry, and came up with the following list. What do you think? Is it on target? Does this make sense to you? What have I missed?

 

·         Operational perspectives and early sustainment planning are paramount - constantly communicate with your warfighter customer.

·         Reliability (or lack thereof) drives product support requirements – get product support requirements right, right from the start

·         Affordable readiness is paramount; O&S cost drives right decisions

·         Life cycle management is foundational – but is far easier said than done.

·         PM is ultimately responsible for life cycle management – New Product Support Manager (PSM) will play an integral role in implementation and execution

·         It’s not just about cost, schedule and performance anymore – supportability is actually an essential fourth element of acquisition (DODD 5000.01, Enc 1, Para E1.1.29)

·         Best value product support solutions require (very) long-term perspective and do not necessarily equate to lowest cost

·         Focus on optimizing life cycle cost, readiness and availability to best meet warfighter performance requirements

·         Weapon systems  should be designed, maintained, and modified to continuously reduce the demand for logistics.

·         Even though life cycle logisticians must be among its strongest proponents, product support is bigger than logistics

·         The 5 Apr 10 AT&L "Strengthened Sustainment Governance for Acquisition Program Reviews" policy memo which clearly outlines product support strategy funding, schedule and metrics “big rocks”

·         12 Integrated Product Support (IPS) Elements and DoD Life Cycle Sustainment Outcome Metrics (Availability KPP, Cost KSA, Reliability KSA, Mean Downtime) are foundational.

·         Your systems engineers and life cycle logisticians must be “joined at the hip”

·         System Operational Effectiveness, designing for supportability, Data Management Strategies (DMS), Reliability Availability & Maintainability (RAM), Supportability Analysis, Configuration Management, Obsolescence and DMSMS mitigation strategies, Risk Management, Earned Value Management, Condition Based Maintenance Plus (CBM+), and Sustaining Engineering are  integral

·         Performance Based Life Cycle Product Support (PBL) is an important and highly integrative enabler of life cycle management success

·         Recognize importance of making requisite investments in long-term outcome-based life cycle product support strategies: metrics, performance based agreements, data, and rigorous, iterative Business Case Analyses (BCA) are required to justify and measure success

·         Understand what it takes to develop, document, and justify outcome-based life cycle product support strategies (Life Cycle Sustainment Plans, Product Support BCAs, and new 12 Step DoD Product Support Strategy Process Model contained in the soon-to-be issued DoD PSM and BCA Guidebooks)

·         Understand 10 USC 2460, 2464, and 2466 statutory requirements, and leverage Public Private Partnering (PPP)  & teaming with Industry to meet these

·         Continuous modernization, technology insertion, major modifications, and service life extensions are key components of product & process improvement across the lifecycle

·         PSM will not only be a Key Leadership Position (KLP) in your program office, but must also be a key team mate – demand excellence from them, hold them accountable, and understand what they are responsible for at every stage of the life cycle

·         Resource constraints are a reality on every program; don’t let product support considerations be the first casualty when making design trades

 
Posted by Bill Kobren CPL on 21-Jan-11
2 Comments | Bookmark this post with:        
 

Comments


What a PM Should Know About DoD Product Support commented on Friday, 21-Jan-2011
Excellent List! Thanks


What a PM Should Know About DoD Product Support commented on Wednesday, 2-Feb-2011
Excellent work in pulling it all together to create a fully collaborated & focused message for the PEO/PM community. Organizational commitment to moving in a direction strategically aligned to Dr. Gates’ and Dr. Carter’s direction to increase the focus on improving the efficiency and effectiveness of the military organic operations...which includes increased use of systems engineering principles, which specialty engineering missions, functions, competencies and support, intrinsically provide to it is key to successful product roll-out and sustainment...perfect product realization. Key PM Considerations for Adding Value and Increasing Efficiency & effectiveness through application of Product Support Organizational “Pillars” or “Foundational Underpinnings” and Considerations from a Systems Engineering Perspective 1. Categorization of Critical Competencies in 4 high-level areas • Technical Project Leadership, Full Lifecycle and Acquisition-Savvy Expertise • Production / Manufacturing Engineering Expertise • Maintenance Concept Engineering Expertise • Quality Assurance, Continuous Improvement, Test and Evaluation Expertise 2. Manufacturing Migrates to Low Cost Areas, and the Technical Jobs Follow it there • Movement of the U.S. Industrial Base to offshore locations • Technical Competencies Pushed/Pulled into offshore locations • Need to Retain Competencies in the U.S. as they become Increasingly Scarce • Aging Workforce and Relocation Accelerate Urgency of Need to Address for Long-Term 3. Recognized, or not, the aforementioned Expertise is Needed Across the LCMC Communities of Practice (PEOs and IMMCs) • Driving Need to Maintain Awareness & Recognition of best sources of Capabilities • Driving Need to Maintain Customer Relationships 4. The Systems Engineering Expertise Dovetails into All Product Lifecycle Phases • Cannot get to the Field without going through some sort of “realization process”…Manufacturing Engineering • Rigorous Consideration & Vision is Advisable if Sustainable Success is an Objective Four Key Product Support Management (PSM) Competencies that are needed by PMs to increase the efficiency and effectiveness of support operations throughout the product lifecycle; Competency 1. Technical Project Leadership, Full Lifecycle and Acquisition-Savvy Expertise: This includes Acquisition and Life Cycle Management including acquisition requirements planning and packages, technical data reviews, operation and maintenance, program/project management, technology transfer/insertions, and technical acquisition management training, Acquisition Requirements Package Developments, Acquisition Plans, Market Surveys, Justification and Approvals, Independent Government Estimates, Source Selection Evaluation Plans, Proposal evaluation/negotiations, requirements analysis, cost/cost-performance trade-off analysis, feasibility analysis, regulatory compliance support, analysis of technology/conceptual designs, Contracting Officer Technical Representative functions, DoD and Army Standardization Program Management, DoD and Army Industrial Base Management, ergonomic/human performance analysis, feasibility analysis, logistics planning, requirements determination, policy standards/procedures development, long-term reliability and maintainability, project leadership training, supplier partnerships, supply network solutions, Pre and Post Award Surveys, and Item Unique Identification, Strategic Planning for Technology Programs/Activities including analysis of mission, program goals and objectives, organizational performance assessments, special studies and analyses. Competency 2. Production / Manufacturing Engineering Expertise: This includes Manufacturing System Designs, Engineering and Integration including computer-aided design, design studies and analysis, high level detailed specification preparations, configuration management and document controls, fabrication, assembly and simulation, modeling, maintainability, assessments, training, Acquisition Requirements Package preparations, Acquisition Plans, Market Surveys, Justification and Approvals, Independent Government Estimates, Source Selection Evaluation Plan, Proposal evaluation/negotiation, Contracting Officer Technical Representative functions, Materiel Releases, Configuration Management and Document Control, Engineering Change Proposals (ECPs), Request for Deviations (RFDs), Requests for Waiver (RFWs), Physical Configuration Audits (PCAs), Configuration Item Verification Reviews (CIVRs), Establish and Maintaining product Technical Baselines, Industrial Base Developments, Pre and Post Award Surveys, Monitoring of Contractual Production, Technical Data Reviews, Engineering Support to the Defense Logistics Agency (DLA), PBOM/RBOM, LMP Data Quality, Operation and Maintenance (Repair, RESET, RECAP, Rebuild), Item Unique Identification, Supply Chain Management (supplier partnerships and supply network solutions), Reverse Engineering, Production and Quality Assessments, Total Ownership Cost Reduction, Obsolescence Management, Technology Transfers, Refresh, and Insertion Initiatives, Program/Project Management, Manufacturing Technology Training, and Manufacturing Readiness Assessments. Competency 3. Maintenance Concept Engineering Expertise: This includes Ergonomic/Human performance analyses, Performance Based Logistics Planning, Material Releases, Condition-Based Maintenance (CBM+), Requirements Determination, Maintenance Engineering tasks, Maintenance Concept Developments (LORA, COMPASS, & SESAME), Long-Term System Reliability (MTBF, MTTR) Analyses, System Maintainability Assessments, Technical Manuals (TMs), Repair Parts Special Tools Lists (RPSTLs), Maintenance Demonstrations, Maintenance Allocation Charts (MACs), Equipment Improvement Recommendations (EIRs), Demilitarization (DEMIL) Challenges, Provisioning Management, Core Logistics Analyses and overall Sparing Concepts, Maintenance Concept Engineering Training, and fielded system problem resolution. Competency 4 – Quality Assurance, Continuous Improvement, Test and Evaluation Expertise: This includes Continuous Improvement Initiatives Development and Implementations; Lean Six Sigma Deployment Implementations and Program Management; Product and Process Improvements; Value Engineering Management; Modeling and Simulation; Prototype and First Article Testing; (First Article Test Plan (FATP)/First Article Test Report (FATR)); Test Monitoring/Witnessing; Environmental Testing; Production Acceptance Testing; Independent Verifications and Validations; Modeling and Simulations; System Safety; Reliability and Quality Engineering/Assurance (Product Quality Deficiency Reports (PQDRs), Quality Assurance Letter of Instructions (QALIs); Quality Systems; Test Plan and Program Management; Test Strategy; Plan and Procedure formulation and review; Quality Planning; Quality Assessments; Quality Career Program Management; and Quality Training. Also includes T&E Strategic Planning for both Developmental (Performance; Qualification (Dynamic, Climatic, E3); Safety; Information Assurance; Interoperability; Live Fire T&E) and Operational (Early and Limited User Tests; Force Development Test) Testing; Test and Evaluation Master Plan (TEMP); Detailed Test Planning; Data Collection, Analysis and Evaluation; Modeling and Simulation to Support Testing to include Verification/Validation/Accreditation; T&E working level Initial Production Tests (IPT), as well as Reliability and Maintainability (RAM), which includes Reliability Requirements Determination and Analysis; Reliability Simulation, Modeling, and Testing; and Reliability Program Management. The AMC RDECOM CERDEC PRD “bridges the gaps” between the technical, acquisition, and sustainment communities for the sake of the product lifecycle, the U.S. industrial base, and the Warfighter by providing specialty manufacturing engineering, maintenance concept engineering, technical project leadership, technical requirements preparation, quality management, and special-request production & quality assessments for the Army CECOM LCMC Team C4ISR Community of Practice PEO PMs & CECOM Logistics and Readiness Center (LRC). CERDEC PRD's mission includes Production/Manufacturing Engineering, Technical Project Leadership, Quality Engineering and Product Assurance, Continuous Improvement, Army Standardization Program Management, Technical Advocacy for the Army CECOM LCMC Team C4ISR Industrial Base, Maintenance Concept Engineering, and the management of the associated specialty engineering & technical functions, competencies and workforce across the Army CECOM LCMC Team C4ISR community of practice to assist in program synchronization, availability, improvement, fielding, delivery and sustainment of technology for the Warfighter, supporting all phases of product lifecycles, from pre-production through production to post-production.

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