Support Request
Try our support tips below or submit a ticket directly to our Support Team.
Login and Registration Issues
MilSuite is available to U.S. military, DoD government civilians and DoD contractors for Government authorized use. Access to milSuite requires a valid DoD Common Access Card (CAC) and up to date DoD certificates.
Most installations keep machines up to date, but if you are accessing milSuite from a remote location or you are unsure if you are up to date, the Information Assurance Support Environment has done a good job collecting helpful procedures to get you up and running here or see the below links for known issues:
Getting started by Operating System
Technical Issues by Browser
milSuite DOES NOT officially support anything other than DoD approved machine images.
Manually Install Certificates
- You can manually download and install the Root CA certificates from the DoD Class 3 PKI Download Root CA Certificate site. Follow the instructions on the site.
- The above download may require an IT Administrator. Another issue you may be seeing is related to a DoD Root Certificate Chaining Problem condition with Microsoft Internet Explorer. This issue needs to be corrected by your local IT Administrator. For details related to this issue and instructions for your local IT Administrator, please refer to this link first for a detailed explanation of this condition on the Information Assurance Support Environment DISA website.
Other Issues
If you have the latest DoD certificates and are still having issues see the below options for possible solutions:
Account Issues
Have an account but getting Sorry page or duplicate account error
After registering you receive the Sorry page or received a "duplicate account" error message upon verifying your CAC information. This is normally related to your browser session caching your old session when you weren't a registered user, but also can occur after 30-45 minutes of no activity. Close your browser and start a new session by opening it again.
My account type was denied access to milSuite?
Although you have a DoD CAC not all account types of users are allowed on milSuite. Account types that have access to milSuite are Active Military, Military Civilians, Military Contractors, Non-DoD Civilian, Academy Students, NAF Civilians, Non-Federal Agency Civilian, National Guard, DoD OCONUS Hires, and Reserves.
