The Customer Service Branch encompasses the Audit Section, Deployment Support TAD Section, Pay Section, and the Records Room (SRB/OQR). Below is a breakdown of the support provided by each section.
AUDITS SECTION:
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Triennial Audits
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Dependent Additions and Losses (Marriage packages, birth of child, etc.)
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Reporting of Special Powers of Attorney (as required)
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Who is required to have an active Special Power of Attorney?Reporting of awards (all except personal awards)
- Reporting of approval/disapproval of transfer of Post 9/11 GI Bill benefits for enlisted members
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What is required to transfer your Post 9/11 GI Bill benefits to your family member?
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Meal card issuance and recovery for Marines not authorized BAS or for Marines recently authorized BAS (NOT NEWLY JOINED MARINES)
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Reporting of Basic Allowance for Housing Own Right for Marines recently authorized to receive the entitlement
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Verification of Local Records Checks
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Statements of Service
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Reporting of State and Federal Tax Exemptions
DEPLOYMENT SUPPORT/TAD SECTION:
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Pre-/Post- Deployment Audits
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Pre-/Post- TAD Excess Audits
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Ensure both deployment and TAD entitlements are correct
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Reconciliation of DTS travel claims for residual entitlements reporting
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Focal point for reservist 30-day partial claims that need submission to MOBCOM
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Processing of TAD Claims not utilized by DTS for submission to the local Disbursing Office DD1351-2
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Attach and Detach of Marine Corps University (MCU) scheduled classes
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Attach and Detach of scheduled annual USMC Promotion Board Members
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Processing of field exercise entitlements (FIELD RATIONS)
PAY SECTION:
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Processing of Special Duty Assignment (SDA) Pay, Proficiency Pay, Hazardous Duty Pay, and FLPP entitlements
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Provides assistance to Service Members and Dependents in identifying pay issues
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Submission and processing of Military Pay Orders (MPO) to Disbursing via DTMS
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Career Status Bonus (CSB) processing
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Issues MyPay Pin password reset assistance
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Assistance with obtaining W2 and W2C
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Provides printouts of LESs older than a year
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Advance Pay/BAH processing
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TSP Address updates/changes
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Direct Deposit, Allotment, and Charity form processing
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Waiver and Liquidation of Indebtness assistance/processing
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Adoption expense reimbursement
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CLRP Processing