Click below to have a reset link emailed to you, or scroll down for troubleshooting instructions.

 

• I can't remember the username I used
• I can't remember the email address I used
• I can't remember the phone number I used
• I think my Twitter account was hacked!
• I've lost access to the email I used when I signed up
• I requested a new password reset, but it isn't arriving in my email inbox
• I'm receiving the password reset emails, but I still can't log in!
• I try to log in and get a "Locked out!" error message
• I just made a new account, but haven't been able to log in yet

I can't remember the username I used.

• Use your account email address and password to log in here.
  • If your password is not working, request a new password by entering your email address in our reset form.
  • If our system can't find your email address, you may be entering the wrong one. Keep reading.

I can't remember the email address I used.

• Use your account's username and password to log in here. 
  • If that doesn't work, visit our password request form and enter the username or email addresses you think you used. Then, check all your email inboxes – we'll send password reset instructions to the account's email address.

I can't remember the phone number I used. 

• If you are prompted for a mobile number when requesting a password reset, but don't remember what number you used, please file a support ticket here. 

I think my account was hacked!

• Please see our 'hacked' help page for next steps, including a quick way to contact us for assistance.

I've lost access to the email I used when I signed up.

1. Try logging in to your Twitter account using just the username and password. As soon as you are logged in, be sure to update your email address in your account settings.
2. If you’ve added your mobile number to your account and have enabled SMS password reset in your settings, you can receive a SMS (text message) password reset code. Read more about this here.
3. If you've forgotten your password and lost access to your account email, and have not attached your mobile number to your account, we're unable to help you regain access to the account. Contact your email provider for help. Read more here.

I requested a new password reset, but it isn't arriving in my email inbox.

1. Be sure to check your junk or spam filters on your email inbox. Many small domains filter our emails. Search for any emails from "Twitter."
2. Enter your email address on the password form instead of a username. This will ensure you're checking the right email inbox. This will ensure that we're sending the emails to the inbox you're checking.
3. If you are requesting a password reset to the correct email address but it isn't arriving, file a support ticket here.

I'm receiving the password reset emails but I still can't log in!

1. Try again – the links in those emails are time-sensitive. Be sure you haven't copied and pasted any extra spaces if you copy the link.
2. Try logging in from a different browser (we suggest Firefox, which can be downloaded for free) or computer.
3. Make sure your browser accepts cookies. Before saving your new password, you should also try clearing your browser's cache.
4. Still not working? File a support ticket here. 

I try to log in and I get a "Locked out!" error message.

• Those locks will clear on their own after an hour or so. Do not request more password resets while you wait.

I just made a new account, but haven't been able to log in yet.

• Make sure your signup was successful. Check your email inbox for the confirmation we send you when you successfully signed up for an account. 
  • If it looks like you didn't create an account, you can sign up again here.
  • If you did create a new account but can't log in, request a new password here. Be sure to check your spam and junk folders too for our password email. 

Still need help? Contact Support.