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Step 2 | tell us about your experience

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You can also get a SkyMiles Number reminder or a SkyMiles PIN or Password reminder online.
Please visit our SkyMiles Information to complete many tasks such as SkyMiles Enrollment, Manage Your Account, Get Instant SkyMiles Number & PIN Assistance or Request Mileage Credit for Delta and Delta Carrier Flights online.
You may enroll in SkyMiles online at delta.com (Link to SkyMiles Enrollment)
Please visit our Baggage Information to complete many tasks such as Damaged or Delayed Baggage and get helpful information related to Carry-on Information, Restricted or Dangerous Items.
Please share your comments or complaints regarding your past travel experience.
If your SkyMiles account address information may not be current please include any previous addresses we may have on file.
If your SkyMiles account address information may not be current please include any previous addresses we may have on file.
If your SkyMiles account address information may not be current please include any previous addresses we may have on file.
What is my Country Code?

Only Delta issued tickets can be accepted for this process. For tickets issued on other airlines, send a copy of your airline ticket/ticket receipt and boarding pass(es) to:

Delta Air Lines, Inc.
SkyMiles Service Center
Dept. 654
P.O. Box 20532
Atlanta, GA 30320-2532
or fax: 404-773-1945

(Add Another Ticket)

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What is my Country Code?
What is my Country Code?
We regret we are unable to accept online refund requests due to bereavement at this time. Please mail or fax your request, along with a copy of the death certificate to:Delta Air Lines, Inc. Passenger Refunds P.O. Box 20537 Atlanta, GA 30320-2537 Fax: 404-715-9256
Your e-mail will be submitted to Delta Air Lines Passenger Refunds Department. All refunds are subject to final audit. Any refund due will be made in accordance with applicable tariffs, and will be refunded to the same form of payment on the ticket. If your situation cannot be described in the area provided above, please contact Passenger Refunds directly at 800-847-0578 or 404-715-5417 (GA and outside US) Mon-Fri 8:00am to 5:00pm EST.

Need Help Now?

For immediate reservation assistance:

Call 1-800-221-1212 (U.S.) or find your local number.


For general travel help: Tweet us @DeltaAssist

Disability Assistance

Call 1-404-209-3434

For customers with hearing or speech disabilities: Dial 711
Learn more about traveling with special needs

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