There are a variety of support resources available to Hazus users. Key Hazus points-of-contact are listed below.
Sign up to receive updates regarding the Hazus program, training opportunities, and conferences.
Technical Support
Technical assistance is available via the Hazus Help Desk by emailing hazus-support@riskmapcds.com.
Users can also call the FEMA Map Information eXchange (FMIX) at 1-877-336-2627 as an alternative means of support. The FMIX helps users during normal business hours to follow up on Help Desk tickets, receive assistance in using the Help Desk, or obtain answers to general questions about Hazus.
Program Contacts
Scott McAfee, Hazus Program Manager
Email: Scott.McAfee@fema.dhs.gov
Paul Ganem, Emergency Management Institute and Hazus Training and Education
Email: Paul.Ganem@fema.dhs.gov
Hazus Outreach Team
Email: hazus-outreach@riskmapcds.com
Please do not contact the Program Contacts for technical assistance. Please email the Help Desk at hazus-support@riskmapcds.com.