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Telephone Contact List

Self-help services are available 24/7. We are closed on legal holidays.

Interpretation services | Assistance for the hearing impaired | Mailing addresses

For telephone assistance, select a category below.

Bills, notices, and enforcement

Division	Phone number	Agent available
Civil Enforcement Division Online options: Pay a bill or notice \| Request an installment payment agreement \| View your balance Learn about: Warrants, liens, levies, and income executions \| Late filing/ payment	518-457-5434	8:30 a.m. – 4:30 p.m.
Child Support Enforcement Note: We can only speak with you about your collection case. Also see: Division of Child Support Enforcement	518-485-6820	8:30 a.m. – 4:30 p.m.
Offer in Compromise Office Learn about: Offer in Compromise Program \| Request an installment payment agreement Note: This program is for taxpayers experiencing undue economic hardship.	518-457-9086	8:30 a.m. – 4:30 p.m.
Voluntary Disclosure Program Online option: Voluntary disclosure application Learn about: General program information	518-457-4448	8:30 a.m. – 4:30 p.m.
Report tax evasion and fraud Online option: Report tax evasion and fraud Note: We will keep all information confidential. You may also report information anonymously.	518-457-0578	8:30 a.m. – 4:30 p.m.
Estate tax bill payment Learn about: Estate tax memos \| Release of estate tax lien Also see: Form ET-706, New York Estate Tax Return	518-485-9080	8:30 a.m. – 4:30 p.m.

Individuals

Division	Phone number	Services available
Check your refund status Online option: Refund status tool Also see: Other information about New York State income tax refunds	518-457-5149	24/7
1099-G Online option: Form 1099-G	518-457-5181	24/7

Division	Phone number	Agents available
Personal income tax Learn about: Individuals Also see: Refund status tool	518-457-5181	8:30 a.m. – 4:30 p.m.
Disagree with your bill or notice Online option: Respond to your notice or bill online Also see: Online Services \| Respond to a department notice demo	518-485-9791	8:30 a.m. – 4:30 p.m.
Disagree with your personal income tax refund Online option: Respond to your notice or bill online Also see: Online Services \| Respond to a department notice demo	518-485-6549	8:30 a.m. – 4:30 p.m.
1099-G information Online option: View your 1099-G information Learn more: Form 1099-G	518-457-5181	8:30 a.m. – 4:30 p.m.
STAR Online option: Register for STAR Learn about: STAR property tax relief	518-457-2036	8:30 a.m. – 4:30 p.m.
Family tax relief Learn about: Family tax relief credit Also see: Family tax relief credit refund lookup	518-485-1057	8:30 a.m. – 4:30 p.m.
Estate tax (general) Learn about: Estate tax memos \| Release of estate tax lien Also see: Form ET-706, New York Estate Tax Return	518-457-5387	8:30 a.m. – 4:30 p.m.
Estate tax bill payment Learn about: Estate tax memos \| Release of estate tax lien Also see: Form ET-706, New York Estate Tax Return	518-485-9080	8:30 a.m. – 4:30 p.m.

Business

Division

Phone number

Agents available

Sales tax

Online options: Register as a sales tax vendor | Sales Tax Web File
Also see: Sales and use tax | File sales tax returns | Tax Bulletins

518-485-2889

8:30 a.m. – 4:30 p.m.

Corporation tax (General)

518-485-6027

8:30 a.m. – 4:30 p.m.

Corporation tax (Dissolution)

Learn about: Corporation tax | Corporate tax reform
Also see: Voluntary dissolution | Close or end a business

518-485-2639

8:30 a.m. – 4:30 p.m.

Miscellaneous business taxes

Alcoholic beverages tax
Authorized combative sports tax
Cigarette and tobacco products tax
Fuel Use Tax/International Fuel Tax Agreement (IFTA)
Hazardous waste

Highway use tax (HUT)
One-Stop Credentialing and Registration (OSCAR)
Petroleum business tax
Taxicab and hail vehicle trip tax
Waste tire management fee

518-457-5735

8:30 a.m. – 4:30 p.m.

New hire reporting

Online option: Submit new hire information
Learn more: New hire assistance | New hire reporting

518-320-1079

8:00 a.m. – 4:30 p.m.

Withholding tax

Online options: Register as an employer
Also see: Withholding tax | E-file mandate for withholding

518-485-6654

8:30 a.m. – 4:30 p.m.

PrompTax customer service

Learn about: PrompTax Program

518-457-2332

8:30 a.m. – 4:30 p.m.

Metropolitan commuter transportation mobility tax

Learn about: Metropolitan commuter transportation mobility tax (MCTMT) | MCTMT changes
Note: For news and updates about MCTMT, subscribe to our email services.

518 485-2392

8:30 a.m. – 4:30 p.m.

Partnership, limited liability company, and limited liability partnership filing fee

Learn about: Limited Liability Companies (LLCs) and Limited Liability Partnerships (LLPs) | Partnerships

518-457-5181

8:30 a.m. – 4:30 p.m.

Beverage container deposit initiators
Reporting payments on Form 1099-K, Motor vehicle insurers, franchisors and alcoholic beverage wholesalers

Learn about: Beverage container deposit registration | 1099-K Reporting requirements |
Annual reporting requirement for motor vehicle insurers, franchisors, and alcoholic beverage wholesalers

518-485-2889

8:30 a.m. – 4:30 p.m.

Disagree with your bill or notice (Businesses)

Online option: Respond to your notice or bill online
Lean about: Challenge Tax Department actions | Audits

518-485-0384

8:30 a.m. – 4:30 p.m.

Property

Division	Phone number	Agents available
STAR Online option: Register for STAR Learn more: STAR property tax relief	518-457-2036	8:30 a.m. – 4:30 p.m.
Property tax Learn about: Property taxes and assessments \| Request information See also: RP-5217 Real Property Transfer Report/Sales Reporting \| STAR	518-591-5232	8:30 a.m. – 4:30 p.m.
Property tax freeze credit Learn about: Property tax freeze credit	518-453-8146	8:30 a.m. – 4:30 p.m.
Mortgage recording tax and real estate transfer taxes Learn about: Mortgage recording tax \| Real estate transfer tax	518-457-8637	8:30 a.m. – 4:30 p.m.

Other

Division	Phone number	Office Hours
Forms ordering Online option: Forms and instructions Note: You’ll need Adobe Reader version 6.0 or greater to view, download, and print.	518-457-5431	8:30 a.m. – 4:30 p.m.
Employment verification Verify Tax Department employees.	518-457-2900	8:30 a.m. – 4:30 p.m.
Press Office Note: For reporters, news producers, and other media representatives. View online: Press releases \| Submit a FOIL (Freedom of Information Law) request	518-457-7377	9:00 a.m. – 5:00 p.m.
Taxpayer Rights Advocate Learn about: Your rights as a taxpayer \| Office of Taxpayer Rights Advocate Also see: How to request assistance	518-530-4357	8:30 a.m. – 4:30 p.m.
Internal Affairs Report allegations of misconduct by Tax Department employees.	518-451-1566	8:00 a.m. – 5:00 p.m.
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