Customer Satisfaction Surveys
This page provides a listing of current and recent IRS sponsored customer satisfaction surveys.
The IRS, as for all federal executive departments and agencies and their public websites, must comply with the Paperwork Reduction Act (44 U.S.C. Chapter 35) to ensure that information collected from the public, minimizes burden and maximizes public utility.
One of the principal requirements of the PRA is that organizations must have Office of Management and Budget approval before collecting information from the public (such as forms, general questionnaires, surveys, instructions and other types of information collections), and they must display the current OMB control number on the collection format.
IRS surveys conducted by mail, telephone and online provide the name of an IRS contact person and/or a helpline contact phone number. If you question the authenticity of the survey in any collection format, please review this page.
|
Sponsoring organization |
Activity surveyed |
Expiration date |
Delivery method |
Measurement levels |
Frequency of reporting |
|---|---|---|---|---|---|
| Appeals | Appeals contacts, cases closed during fiscal year survey period | 9/30/2012 | Mail/Web and Phone (call-out) | National, area | Annually |
| Large Business and International | Industry and Coordinated Industry Examinations | 3/31/2013 | Phone | National and five industries | Annually |
| LB&I | Compliance Assurance Process | 3/31/2013 | Web | National | Annually |
| LB&I | Foreign Resident Compliance Examinantions | 3/31/2013 | Mailed Paper Survey | National | Semi-annually |
| National Research Program | NRP process and procedures 2008 study | 1/31/2012 | Mail - paper survey | National | One-time |
| Small Business/Self-Employed | Automated Collection System | 6/30/2012 | Phone (Call-in) | National - Campus | Annual |
| SB/SE | Automated Underreporter | 9/30/2012 | Mail - paper survey | National - Campus | Annual |
| SB/SE | Automated Underreporter Toll-free | 3/31/2012 | IVR Phone | National - Campus | Annual |
| SB/SE | Compliance Center Exam | 9/30/2012 | Mail - paper survey | National - Campus | Annual |
| SB/SE | Compliance Center Exam Toll-free | 3/31/2012 | IVR Phone | National - Campus | Annual |
| SB/SE | Compliance Services Collection Operation | 9/30/2012 | Mail - paper survey | National - Campus | Annual |
| SB/SE | Collection | 9/30/2012 | Mail - paper survey | National, area | Annual |
| SB/SE | Field Examination | 9/30/2012 | Mail - paper survey | National, area | Annual |
| SB/SE | Employment Tax Examination | 9/30/2012 | Mail - paper survey | National territories | Annual |
| SB/SE | Excise Tax Examination | 9/30/2012 | Mail - paper survey | National territories | Annual |
| SB/SE | Estate and Gift Tax Examination | 9/30/2012 | Mail - paper survey | National territories | Annual |
| SB/SE Research (Ft. Lauderdale, Fla) |
Offer in Compromise | 4/30/2012 | Mailed paper survey | National, area | One-time |
| Tax Exempt/Government Entities | Exempt Organizations Determinations | 3/31/2012 | Mailed paper survey | National | Semi-annually |
| TE/GE | Exempt Organizations Examinations | 3/31/2012 | Mailed paper survey | National, area | Semi-annually |
| TE/GE | Employee Plans Determinations | 3/31/2012 | Mailed paper survey | National | Semi-annually |
| TE/GE | Employee Plans Examinations | 3/31/2012 | Mailed paper survey | National, area | Semi-annually |
| TE/GE | Federal, State & Local Governments Examination | 3/31/2012 | Mailed paper survey | National | Annually |
| TE/GE | Toll-free | 3/31/2012 | Phone (Call-in) | National | Annually |
| Taxpayer Advocate Service |
TAS closed cases | 6/30/2013 | Phone (Call-out) | National, area and office | Quarterly |
| Wage and Investment Customer Assistance, Relationships and Education: Media & Publications |
Individual Taxpayer | 9/30/2012 | Web panel | National | Annually |
| W&I:CARE:M&P | Business Taxpayer | 9/30/2012 | Mail/Web | National | Annually |
| W&I:CARE:M&P | Tax Preparer | 9/30/2012 | Mail/Web | National | Annually |
| W&I:CARE:M&P | Tax Forms and Publications | 9/30/2012 | Web | National | Annually |
| W&I:CARE:Field Assistance | Field Assistance | 3/31/2013 | Comment card - Paper | National, areas | Quarterly, annually |
| W&I:CARE:Stakeholder Partnerships, Education and Communication | SPEC Partner | 9/30/2012 | Web | National | Annually |
| W&I:Customer Account Services | Adjustments | 6/21/2012 | National | Quarterly, annually | |
| W&I:CAS | E-Help | 6/8/2012 | IVR Phone | National | Quarterly, annually |
| W&I:CAS | Injured Spouse | 7/19/2012 | National | Quarterly, Semi-annual | |
| W&I:CAS | Practitioner Priority Service | 3/31/2013 | IVR Phone | National | Quarterly, annually |
| W&I:CAS | Toll-Free | 3/31/2013 | IVR Phone | National | Quarterly, annually |
| W&I:CAS | TE/GE Toll-Free | 3/31/2013 | IVR Phone | National | Quarterly, annually |
| W&I:Compliance | Automated Collection System | 7/18/2012 | IVR Phone | National | Quarterly, annually |
| W&I:Compliance | ACS Support | 7/18/2012 | Live phone | National | Quarterly, annually |
| W&I:Compliance | American Customer Satisfaction Index | 3/31/2013 | National | One-time | |
| W&I:Compliance | Automated Under Reporter | 6/15/2012 | National | Quarterly, annually | |
| W&I:Compliance | Compliance Center Examination | 6/15/2012 | National | Quarterly, annually | |
| W&I:Compliance | Compliance Center Examination Toll-Free | 6/15/2012 | IVR Phone | National | Quarterly |
| W&I:Compliance | Compliance | 6/15/2012 | Live phone | National | Quarterly, annually |
| W&I:Compliance | Innocent Spouse | 6/15/2012 | National | Quarterly, annually | |
| W&I:R&A | Taxpayer experience survey (formerly market segment survey) | 5/31/2013 | Online | National/Spanish | Annual |
Page Last Reviewed or Updated: 2012-08-22
