How do you file a complaint about your dialysis or kidney transplant care?

End-Stage Renal Disease (ESRD) Networks and State Survey Agencies work together to deal with complaints about dialysis or kidney transplant care.

ESRD Networks

ESRD Networks monitor and improve the quality of care given to people with End-Stage Renal Disease (ESRD). Your ESRD Network can help you with complaints about your dialysis facility or transplant center, like:

  • The facility won't let you eat during dialysis and you're always hungry.
  • The dialysis shifts conflict with your work hours and the facility won't change your shift.
  • Your blood tests are too high or too low and you're not feeling well.

State Survey Agencies

State Survey Agencies also deal with complaints about dialysis and transplant centers (as well as hospitals and other health care settings). Your State Survey Agency can help you with complaints, like:

  • Claims of abuse
  • Mistakes in giving out or prescribing drug
  • Poor quality of care
  • Unsafe conditions (like water damage or electrical and fire safety concerns)
Note

For questions about a specific service you got, look at your Medicare Summary Notice (MSN) or go to MyMedicare.gov. If you disagree with a coverage or payment decision made by Medicare, your Medicare health plan, or your Medicare Prescription Drug Plan, you can file an appeal.