Delivery type | 10-Day On-Campus |
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ACE recommendation | In the upper division baccalaureate degree category, three semester hours in fire service administration. |
CEU’s | 8 |
Student pre-course materials and course syllabus |
http://nfa.usfa.fema.gov/ax/pcm/pcm_r0107.pdf PDF http://nfa.usfa.fema.gov/ax/pcm/pcm_r0107.pdf?.fileSize, |
Kevin Brame
kevin.brame@fema.dhs.gov
301-447-1069
This 10-day course focuses on verbal and written communication skills for fire/Emergency Medical Services managers. The course is based on a survey of writing duties, practices, and skills, and the analysis of many types of documents used in large and small departments around the country.
Student-directed learning, using computer-based instruction, is used to diagnose and develop writing and language arts skills.
The first week is devoted to developing skills in writing. Course units include organization and outlining of documents; writing procedures, regulations and training materials; correspondence with the public; preparation of incident or investigative reports; preparation of personnel documents such as job descriptions; and preparation and justification of proposals for funding and equipment.
Oral communication is the focus of the second half of the course. Students will gain an understanding of the basis of effective speech communication as well as barriers to communication. The course focuses on one-/two-way feedback, verbal and nonverbal components of spoken messages, models of communication, understanding self and others, listening, personal image, public speaking, and conducting interviews and meetings.
Post-course requirements | None |
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Comments | This course will enable me to improve my communication skills as well as the skills of fellow employees. I will use this material repeatedly...Make myself and organization look as professional in writing as well as we are on the fireground...[Definite] promotional testing influence. |