Official website of the Department of Homeland Security
Wireless Priority Service (WPS)
Wireless Priority Service (WPS) supports national leadership; federal, state, local, tribal and territorial governments; and other authorized national security and emergency preparedness (NS/EP) users. It is intended to be used in an emergency or crisis situation when the wireless network is congested and the probability of completing a normal call is reduced.
About WPS
WPS provides NS/EP personnel priority access and prioritized processing in all nationwide and several regional cellular networks, greatly increasing the probability of call completion.
WPS Eligibility
Typical WPS users are responsible for the command and control functions critical to management of and response to national security and emergency situations, particularly during the first 24 to 72 hours following an event.
WPS Carriers
WPS is widely available from AT&T, Cellcom, C Spire, GCI, SouthernLINC, Sprint, T-Mobile, U.S. Cellular, and Verizon Wireless.
WPS Costs
WPS users will be responsible for commercial wireless subscription cost and equipment costs. WPS charges are in addition to your commercial plan and other feature, toll, and special service charges.
GETS/WPS Documents
A compilation of GETS and WPS forms and related reference materials.
WPS FAQ
Frequently asked questions about WPS.
Contact WPS
For information on WPS and all Priority Telecommunications programs, contact the DHS Priority Telecommunications Service center at 866-627-2255 or support@priority-info.com.
Requesting GETS and WPS
The Office of Emergency Communications recommends that individuals requesting WPS also request a GETS card. The registration process will allow you to request both services at the same time.