Requesting TSP

There are two primary uses for Telecommunications Service Priority (TSP): one for installing new service and one for restoring existing service. For further information on both, see below.

Requesting TSP Provisioning

When circumstances require installation of a new telecommunications service faster than a service vendor's normal processes allow, an organization may request provisioning priority. This can be an immediate installation following an emergency or an installation by a specific date, also known as an essential provisioning. These simplified steps show the basic process for requesting provisioning priority:

1. Review participant responsibilities
2. Certify that the telecommunications service supports a national security and emergency preparedness (NS/EP) function listed under one of five TSP categories.
3. Call the DHS Priority Telecommunications Service Center toll free at 866-627-2255 (Washington D.C. metro area, please use 703-676-2255) for instructions on how to submit your request. The TSP Program Office may direct you to fax in a TSP Request for Service Users (SF 315).
4. OEC will provide a TSP Authorization Code for each service or circuit you need to install
5. Give the TSP Authorization Code to your service vendor. The vendor confirms receipt of the TSP Authorization Code(s) with the TSP Program Office

Requesting TSP Restoration

Restoration priority can be given to existing telecommunications, and requires that service vendors restore TSP assigned services before non-TSP services. Restoration priority helps minimize service interruptions that may have a serious, adverse effect on the supported NS/EP functions. Organizations must request TSP restoration priority designations on their circuits before a service outage. To request restoration priority designations on your circuits:

1. Review participant responsibilities
2. Certify that the telecommunications service supports an NS/EP function listed under one of five TSP categories.
3. Register for an online account. This process takes approximately one to two weeks.
4. Provide information (usually done online) about the services or circuits needing restoration. The TSP Program Office has up to 30 days to assign TSP Authorization Codes, but usually processes them within about two weeks.
5. Receive a TSP Authorization Code for each service or circuit for which you need priority.
6. Give the TSP Authorization Code to your service vendor
7. The vendor confirms receipt of the TSP Authorization Code(s) with the TSP Program Office

TSP Authorization Codes are active for three years, at which point the service user will need to revalidate them. Service users must request TSP restoration priority before a service outage occurs.

Register for TSP

Register for TSP.