The PCII Management System (PCIIMS)

Common questions and answers regarding the Protected Critical Infrastructure Information Management system.

How Often Do I Need To Renew My PCII Authorized User Training?

You are required to renew your training once a year. A refresher training module is available to do this. As you come up on your training deadline, you will be reminded via e-mail by PCIIMS. After the renewal deadline, your account will become inactive and you will have 30 days to take the training. You are no longer authorized to view PCII at this point. After 30 days, your account will be deleted, so if you later wish to take the training again, you will have to re-register within PCIIMS.

I Recently Registered An Account, So Why Can’t I Log In With My Information?

For the account to activate, it will need to be approved, and then you will need to click on an activation link provided to you in an e-mail from PCIIMS when you register and your account is approved. Some e-mail systems block this automated e-mail. If you have registered and have not received an e-mail, contact the PCII Help Desk (pcii-assist@dhs.gov).

Why Is The Training Not Loading?

The Authorized User training may not load correctly if you are not using Internet Explorer as your browser.

How Do I Reset My Password?

Select the "Forgot Password?" link from the PCIIMS log-in screen. You will be asked for your username and the answer to your security question. Your password will then be mailed to the e-mail address linked to the account

Can I Change The Username, E-Mail Address, or Last Name Associated With My Account?

You cannot change these fields within PCIIMS, so if they are wrong, you will need to have your account revoked so you can recreate it. Please ask the PCII Help Desk or your PCII Officers for assistance if you want to revoke your account. (You will not have to retake the standard training module.) The other personal information attached to your PCIIMS account can be changed.

How Do I Print Out My PCII Authorized User Certificate?

To print your certificate, simply locate the printer icon after you log in to PCIIMS and click it.

• PCII Program Procedures Manual, (PDF, 145 pages - 1.37 MB)
• PCII Fact Sheet, (PDF, 1 page - 270 KB)
• PCII Cover Sheet, (PDF, 1 page - 55 KB)
• How to Submit Critical Infrastructure Information (CII) for PCII Protection
• PCII Work Products Guide, (PDF, 11 pages - 206 KB)
• Critical Infrastructure Information Act of 2002 (PDF, 11 pages - 72 KB)
• Final Rule: Procedures for Handling Protected Critical Infrastructure Information (PDF, 17 pages - 178 KB)