Jackie E. Hisey

Operations Support Specialist, California Service Center, U.S. Citizenship and Immigration Services

Duty Station: Laguna Niguel, Calif.
Hometown: Laguna Niguel, Calif.

Operations Support Specialists Jackie Hisey and Jennifer Tran volunteered to locate a colleague who missed an appointment at a local Department of Veterans Affairs clinic. After checking all emergency contacts, Ms. Hisey and Ms. Tran sought permission to make a trip to their colleague’s personal residence accompanied by local police. After determining that their colleague had made an attempt on his own life, first responders transported him to the VA hospital for much needed care and counseling. Ms. Hisey and Ms. Tran’s commitment to a colleague in need exemplifies devotion to duty.