The Secretary's Award for Exemplary Service 2016

The Secretary’s Award for Exemplary Service recognizes exemplary individual service by Department of Homeland Security employees serving in administrative, technical, clerical and general support positions.

This year's winners are listed below, along with a description of their contributions and achievements:

For organizational skills and ability to negotiate and achieve superior results.

Susan M. Bokor, ICE
El Paso, TX

For exceptional performance in recovering bond payments that have reached a value of $1 million this fiscal year.

Margie O. Egliskis, ICE
Phoenix, AZ

For exceptional performance and outstanding support in the areas of finance and administration.

For exceptional prowess leading to innovations and improvement in medical administrative processes.

Liesl C. Olson, USCG
Petaluma, CA

For providing outstanding customer service and implementation of the Evidence Training Program for USSS.

Kristie Sandefur, USSS
Washington, DC

For continued dedication to supporting the health and wellness of the TSA workforce at Dulles International Airport.

Catherine A. Wright, TSA
Dulles, VA

For outstanding commitment and proficiency in administering numerous programs while facing staffing shortages.

Diana L. Hildebrand, TSA
San Diego, CA

For exemplary leadership as the Field Service Center Manager for all USCIS Chicago District offices, Application Support Centers, and Chicago Lockbox.

Nathaniel B. Crudup, CIS
Chicago, IL

For exemplary performance in innovating a new intake procedure, and for management of Congressional inquiries that led to an 89 percent reduction in casework awaiting clearance.

Jerome Bishop, CBP
Washington, DC

For outstanding performance during a period of unit realignment.

Curtis D. Clemont, CBP
Rochester, NY

For implementing a new process for USCIS Lockbox to accept credit card payments, easing the method for Lawful Permanent Residents to complete Form N-400 Application for Naturalization.

Credit Card Implementation Team
Washington, DC

Carl F. Prosack, CIS
Linda Norford, CIS
Elizabeth C. Zemlan, CIS
Sheri F. Sheehan, CIS
Lynn Wilson, CIS
Azhena Abraham, CIS