Data on Complaints Received - 2003-2010
The Office for Civil Rights and Civil Liberties (CRCL) investigates and resolves civil rights and civil liberties complaints filed by the public regarding Department policies or activities, or actions taken by Department personnel. Data below reflects complaints received by the Department from 2003-2010.
Total Complaints Department-wide
Total Complaints Department-wide
Primary Issue
2003
2004
2005
2006
2007
2008
2009
2010
Abuse of Authority
15
24
17
20
11
25
21
Conditions of Detention
7
4
22
37
46
49
66
Discrimination
20
17
26
18
17
16
29
Due Process/Admin. Processing
14
9
15
6
5
9
12
Profiling
12
27
17
21
37
6
9
Treatment
10
2
5
15
36
40
Unaccompanied Minors
1
8
15
26
21
14
Watch List
1
10
5
16
20
1
Retained by the Department of Homeland Security Inspector General
2
1
7
Total 1 88 83 123 142 158 162 191
U.S. Customs and Border Patrol (CBP)
U.S. Customs and Border Patrol (CBP)
Primary Issue
2003
2004
2005
2006
2007
2008
2009
2010
Abuse of Authority
9
7
5
7
3
6
10
Conditions of Detention
1
3
Discrimination
5
4
2
8
6
5
13
Due Process/Admin. Processing
2
2
9
3
1
1
Profiling
10
20
16
12
2
4
7
Treatment
6
2
5
15
21
Unaccompanied Minors
1
8
19
17
10
Watch List
2
3
10
13
Total
34 36 43 54 35 48 65
Federal Emergency Management Agency (FEMA)
Federal Emergency Management Agency (FEMA)
Primary Issue
2003
2004
2005
2006
2007
2008
2009
2010
Abuse of Authority
Conditions of Detention
Discrimination
2
3
1
1
Due Process/Admin. Processing
Profiling
Treatment
Unaccompanied Minors
Watch List
Total 0 2 0 3 1 1 0 0
U.S. Immigration and Customs Enforcement (ICE)
U.S. Immigration and Customs Enforcement (ICE)
Primary Issue
2003
2004
2005
2006
2007
2008
2009
2010
Abuse of Authority
5
14
12
12
6
11
8
Conditions of Detention
6
4
22
36
45
49
63
Discrimination
1
5
1
10
2
2
3
6
Due Process/Admin. Processing
9
7
4
3
2
6
6
Profiling
4
2
1
Treatment
1
2
6
9
Unaccompanied Minors
2
4
2
3
4
Watch List
Total 1 26 30 50 61 58 78 96
Transportation Safety Administration (TSA)
Transportation Safety Administration (TSA)
Primary Issue
2003
2004
2005
2006
2007
2008
2009
2010
Abuse of Authority
1
1
Conditions of Detention
Discrimination
7
1
1
3
6
7
7
Due Process/Admin. Processing
1
Profiling
1
2
1
6
33
1
1
Treatment
3
2
9
14
8
Unaccompanied Minors
Watch List
7
2
3
2
Total 0 19 5 8 11 49 22 16
U.S. Coast Guard (USCG)
U.S. Coast Guard (USCG)
Primary Issue
2003
2004
2005
2006
2007
2008
2009
2010
Abuse of Authority
Conditions of Detention
Discrimination
4
1
Due Process/Admin. Processing
1
Profiling
Treatment
Unaccompanied Minors
Watch List
Total 0 0 4 1 0 0 0 1
U.S. Citizenship and Immigration Service (USCIS)
U.S. Citizenship and Immigration Service (USCIS)
Primary Issue
2003
2004
2005
2006
2007
2008
2009
2010
Abuse of Authority
1
1
1
1
Conditions of Detention
1
Discrimination
1
6
7
1
1
1
1
Due Process/Admin. Processing
3
1
3
3
2
2
Profiling
Treatment
1
Unaccompanied Minors
Watch List
Total 0 5 7 8 5 4 4 5
U.S. Secret Service (USSS)
U.S. Secret Service (USSS)
Primary Issue
2003
2004
2005
2006
2007
2008
2009
2010
Abuse of Authority
2
1
Conditions of Detention
Discrimination
1
Due Process/Admin. Processing
Profiling
1
Treatment
Unaccompanied Minors
Watch List
Total 0 1 2 0 0 0 0 2
Multi-Component
Multi-Component
Primary Issue
2003
2004
2005
2006
2007
2008
2009
2010
Abuse of Authority
1
1
7
1
Conditions of Detention
1
Discrimination
1
1
1
1
Due Process/Admin. Processing
2
Profiling
1
1
1
1
1
Treatment
1
1
1
1
Unaccompanied Minors
1
5
3
5
1
Watch List
1
3
4
1
Total 0 1 3 9 10 11 10 6
Last Published Date:
February 26, 2016
Official website of the Department of Homeland Security
