Contacting the Ombudsman

You can contact the Office of the Citizenship and Immigration Services Ombudsman (CISOMB) through the information below.

Case Assistance Inquiries: cisombudsman@hq.dhs.gov

For information relating to teleconferences or stakeholder engagements: CISOmbudsman.PublicAffairs@hq.dhs.gov

By Phone

Monday thru Friday

• 1-855-882-8100 (toll free) or
• 202-357-8100 (local)
• Fax: 202-357-0042

If your case involves an individual in detention or subject to removal, you may contact U.S. Immigration and Customs Enforcement ERO Community for assistance.

For concerns regarding an abuse of civil rights, civil liberties, or profiling on the basis of race, ethnicity, or religion, by Department of Homeland Security (DHS) employees and officials, you may contact the DHS Office of Civil Rights and Civil Liberties.

To report fraud, waste, abuse and mismanagement, or other criminal or noncriminal misconduct related to the Department’s programs or operations, contact the Office of Inspector General hotline at: (toll free) 1(800) 323-8603 or fax at (202) 245-4292.

By Mail

Office of the Citizenship and Immigration Services Ombudsman
Department of Homeland Security
Mail Stop 0180
Washington, D.C. 20528

Please note that due to security measures with the government mail system, correspondence (even those sent by express mail) may be significantly delayed.