Important Updates: Changes to Co-Op and Mail-On-Demand Programs The FloodSmart program is always looking for ways to better meet the needs of FloodSmart agents nationwide. With that in mind, we are making some changes to our Mail-On-Demand and Co-Op programs to improve their value and efficiency. Mail-on-Demand On August 2nd, the Agent Mail-on-Demand program will be temporarily suspended so we can take some time to determine how it can be improved. Please continue to check future agent communications and Agents.FloodSmart.gov for news. Co-Op The NFIP FloodSmart program has a new Co-Op administrator. To ensure that all requests and inquiries are answered promptly, please save these new contacts and use them for any of your future Co-Op needs. Co-Op Mailing Address: NFIP FloodSmart P.O. Box 4128 Oakton, VA 22124 Technical Problems: Problems logging in or other problems with the website 888-379-9531 Agent Registration Support: 888-379-9531 Co-Op Reimbursement Inquiries: reimbursements@nfipfloodsmart.com Visit the National Flood Insurance Program Web sites at www.fema.gov/business/nfip Agents.FloodSmart.gov and FloodSmart.gov FEMA, 500 C Street SW, Washington, D.C. 20472