Communications for Emergency Services Success R0107

Delivery type 10-Day On-Campus
ACE recommendation In the upper division baccalaureate degree category, three semester hours in fire service administration.
CEU’s 8
Student pre-course materials and course syllabus

http://nfa.usfa.fema.gov/ax/pcm/pcm_r0107.pdf PDF http://nfa.usfa.fema.gov/ax/pcm/pcm_r0107.pdf?.fileSize,

Training Specialist

Kevin Brame
kevin.brame@fema.dhs.gov
301-447-1069

Course description

This 10-day course focuses on verbal and written communication skills for fire/Emergency Medical Services managers. The course is based on a survey of writing duties, practices, and skills, and the analysis of many types of documents used in large and small departments around the country.

Student-directed learning, using computer-based instruction, is used to diagnose and develop writing and language arts skills.

The first week is devoted to developing skills in writing. Course units include organization and outlining of documents; writing procedures, regulations and training materials; correspondence with the public; preparation of incident or investigative reports; preparation of personnel documents such as job descriptions; and preparation and justification of proposals for funding and equipment.

Oral communication is the focus of the second half of the course. Students will gain an understanding of the basis of effective speech communication as well as barriers to communication. The course focuses on one-/two-way feedback, verbal and nonverbal components of spoken messages, models of communication, understanding self and others, listening, personal image, public speaking, and conducting interviews and meetings.

Selection criteria

• Individuals presently assigned to management positions, e.g., chief officers who supervise Company Officers (COs).

• Individuals presently assigned to top-level management positions, but who have had limited opportunity for managerial development through formalized course work.

• COs who are upwardly mobile within their organizations, and whose chiefs of department wish to prepare them for increased managerial responsibility.

• Administrative officers who are responsible for significant staff functions within the organization, and who report directly to top management.

Prerequisites

Incident Command System (ICS)-100-level and ICS-200-level training. Preferred courses are Q0462 and Q0463, available through NFA Online at www.usfa.fema.gov/training/nfa/courses/online.html. Chief’s signature attests that the applicant has completed this required training.
Post-course requirements None
Comments This course will enable me to improve my communication skills as well as the skills of fellow employees. I will use this material repeatedly...Make myself and organization look as professional in writing as well as we are on the fireground...[Definite] promotional testing influence.