Data
May 2016 Complaints, Cancellations Down and On-Time Performance Up From Previous Year
WASHINGTON – In May, the U.S. Department of Transportation received 1,134 complaints about airline service from consumers, down 24.0 percent from the total of 1,492 filed in May 2015, but slightly up 1.07 percent from the 1,122 received in April 2016, according to the Air Travel Consumer Report released today.
April 2016 Complaints Down and On-Time Performance Up From Previous Year, March 2016
WASHINGTON – In April, the U.S. Department of Transportation received 1,122 complaints about airline service from consumers, down 20.9 percent from the total of 1,419 filed in April 2015 and down 21.5 percent from the 1,429 received in March 2016, according to the Air Travel Consumer Report released today.
The reporting carriers posted an on-time arrival rate of 84.5 percent in April 2016, up from both the 81.8 percent on-time rate in April 2015 and the 81.5 percent mark in March 2016.
March 2016 Complaints About Airline Service Down From Previous Year and February 2016
WASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division in March 2016 were down 17.7 percent from March 2015 and down 5.0 percent from February 2016, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.