About this Order

This order concerns violations of the notification provisions of the Department’s oversales rule, 14 CFR Part 250, and the notification provisions of the Department’s domestic baggage liability rule, 14 CFR Part 254 by Southwest Airlines Co. (“Southwest”). Violations of Part 250 and 254 also constitute failures to adhere to the carrier’s Customer Service Plan in violation of 14 CFR 259.5 and are unfair and deceptive practices in violation of 49 U.S.C. § 41712. The order directs Southwest to cease and desist from further similar violations of 49 U.S.C. § 41712 and 14 CFR Parts 250, 254, and 259, and assesses Southwest $40,000 in civil penalties.