GuidanceGuidance On Aviation Rules and StatutesDateSubjectDecember 29, 2015Online reporting system for incidents involving animals during air transportDecember 16, 2015Notice to Colleges, Universities, and other Organizations Offering Flights to College Bowl Games and other Special EventsDecember 16, 2015Notice to Consumers Purchasing Tickets to Special Events that Include Air TransportationNovember 25, 2015Notice regarding damage to wheels, handles, and other components of checked baggageMay 27, 20152015 Inflation Adjustments: Oversales, Baggage and Civil PenaltiesMay 08, 2015Notice of Mistaken Fare PolicyFebruary 23, 2015Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken FareJanuary 13, 2015Notice Concerning Revisions to Animal Incident Reporting RequirementsDecember 15, 2014Notice to Colleges and Universities Organizing Flights to College Bowl Games and other Special EventsDecember 15, 2014Notice to Consumers Purchasing Tickets to Special Events that Include Air TransportationDecember 13, 2013Guidance on responding to complaints filed on behalf of airline passengersAugust 19, 2013Display of search results on ticket agent websitesJune 3, 2013Guidance on transport of portable dialysis machines by air travelers with disabilitiesMay 31, 2013Guidance on the 24-hour reservation requirementMay 29, 2013Additional Guidance: Preboarding of Air Travelers With DisabilitiesMarch 4, 20132013 Inflation adjustment to domestic baggage liability limitDecember 11, 2012Public Charters: contracts, reservation records, debit cards, and vouchers: extension of effective dateMay 17, 2012Use of the term “free” in air fare advertisements and disclosure of consumer costs in award travelApril 19, 2012Website information on consumer complaints and use of insecticides in aircraft cabinsFebruary 28, 2012Guidance on the use of rounding in air fare advertisementsFebruary 21, 2012Additional Guidance on Airfare / Air Tour Price AdvertisementsDecember 28, 2011Guidance: Price Increases for Ancillary Services Not Purchased With TicketAugust 5, 2011Notice of enforcement policy: oversale notice for foreign carriersApril 28, 2011Rights of small entities to enforcement fairness, and policy against retaliationMarch 4, 2011Guidance re GDS/OTA display biasFebruary 11, 2011Policy on e-cigarettesFebruary 1, 2011Warning letter re GDS/OTA display biasJanuary 10, 2011Guidance on disclosure of code-share serviceNovember 9, 2009Inflation Adjustments to Montreal Convention Liability LimitsOctober 28, 2009Use of passenger-supplied electronic respiratory assistive devices on aircraftOctober 9, 2009Limits on baggage settlementsMay 13, 2009Disability Rule: Frequently Asked QuestionsMarch 26, 2009International service: (1) baggage exclusions, (2) responsibility of codeshare carriersMay 13, 2008Disclosure of charges for checked baggageJuly 17, 2007Additional guidance concerning service animals re travel to the United KingdomFebruary 20, 2007Guidance concerning service animals re travel to the United KingdomApril 21, 2006Reporting oversales: value of travel vouchersJuly 28, 2005Accessible aircraft lavatories: providing accurate information to consumersDecember 22, 2004Guidance on reporting disability-related complaintsOctober 8, 2004Role of air charter brokersMay 16, 2003Air Carrier Liability Insurance: Notice to DOTMay 9, 2003Service Animal GuidanceAugust 2, 2002Airline agents for service of processNovember 19, 2001Nondiscrimination in airport security screening (frequently asked questions)November 16, 2001Security: FAA guidance on nondiscrimination on the basis of disability or national originOctober 29, 2001Disability issues: security screening (Amended December 6, 2001 and June 27, 2002)October 12, 2001Nondiscrimination in inspection and safety dutiesSeptember 25, 2001Refund when flight is canceledSeptember 21, 2001Nondiscrimination concerning religion and national originDecember 3, 1997Airline plans under the Aviation Disaster Family Assistance Act.September 24, 1997Foreign Air Carriers; Unfair and Deceptive Advertising; Enforcement PolicyApril 22, 1997Electronic Ticketing: Passenger NoticesNovember 19, 1996Reporting of oversales:misreporting involuntary bumpings as voluntaryfailing to report bumped passengers that are ineligible for compensationJuly 15, 1996"Choice of forum" contract provisionsFare penalties when carrier cancels flightDecember 20, 19942-for-1 fares"Percent off" advertisingGeneral fare issuesAirline obligations re: charter flightsOversheduling and overbookingFrequent Flyer programs: disclosure of blackout dates and capacity controlsDisability issues: wheelchairsMarch 16, 1993Disability issues:Accessible lavatoriesMovable armrestsStowage space in cabin for passenger wheelchairAirline aisle wheelchair in passenger cabin during flightSuggested Guidelines for Accessible Lavatories in Twin-Aisle AircraftDecember 20, 1991Disability issues: wheelchair reservation codesArchived Guidance Updated: Sunday, April 17, 2016
