Summary

On September 18, 2014, Adalinda Reyna-Mendoza, a former customer service representative and dispatcher for ASAP Relocations, Inc. (ASAP), San Jose, California, was sentenced in Superior Court, County of Santa Clara, California, to 6 months incarceration, 5 years probation, and ordered to pay restitution to victims totaling over $200,000 for her participation in a scheme to defraud moving customers. Reyna-Mendoza had previously pleaded guilty to charges related to her role in the scheme. 

Our investigation found that Reyna-Mendoza and other employees, including ASAP's owner, lured moving customers with "lowball" quotes. Once the moves were in progress, customers were told their furniture and other belongings would be taken to storage unless they paid additional fees for packing and packaging supplies.

We conducted this investigation with the Federal Bureau of Investigation, the Consumer Protection and Workers' Compensation Units of the Santa Clara County District Attorney's Office, the California Public Utilities Commission, the California Franchise Tax Board, and the Alameda and Monterey County District Attorneys' Offices, with assistance from Federal Motor Carrier Safety Administration.