Letters of Finding are issued as the result of investigation, analysis, and determination of complaints received by the FTA Office of Civil Rights. These documents are administratively determined and are not precedential in nature. Generally, Letters of Finding, which are normally addressed to a specific individual or entity, set forth the agency’s determination regarding an issue involving a specific factual situation. Such letters may be helpful to others when dealing with the same issue involving similar facts.
The list below contains hyperlinks to each individual letter. Letters containing multiple issues are listed in multiple sections and may appear more than once.
Accessible Facilities and Equipment
- Washington Metropolitan Area Transit Authority - (Washington, DC) December 30, 2014
- Metro-North Railroad - (New York, NY) October 8, 2014
- Regional Transportation Authority/Metra - (Chicago, IL) June 12, 2014
- Delaware River Port Authority/PATCO - (Lindenwold, NJ) December 13, 2013
- North County Transit District - (Oceanside, CA) July 27, 2010
- Maryland Transit Administration - (Baltimore, MD) May, 19, 2010
- Sacramento Regional Transit District - (Sacramento, CA) May 17, 2010
- Port Authority Trans-Hudson Corporation - (Jersey City, NJ) April 30, 2009
- San Mateo County Transit District - (San Carlos, CA) May 2, 2008
- Capital District Transportation Authority - (Albany, NY) May 2, 2008
- Metropolitan Atlanta Rapid Transit Authority - (Atlanta, GA) April 21, 2008
Accessible Vehicles
- City of Laguna Beach - (Laguna Beach, CA) May 5, 2015
- Central City - (Central City, CO) January 3, 2012
- San Diego Metropolitan Transit System - (San Diego, CA) July 28, 2011
- Potomac Rappahannock Transportation Commission - (Woodbridge, VA) January 25, 2008
Bus Shelters and Stops
- VIA Metropolitan Transit - (San Antonio, TX) July 27, 2011
- Santa Barbara Metropolitan Transit District - (Santa Barbara, CA) December 31, 2008
- Golden Empire Transit District - (Bakersfield, CA) May 15, 2008
Commuter Bus Service
- City of High Point - (High Point, NC) August 21, 2014
- Potomac Rappahannock Transportation Commission - (Woodbridge, VA) January 25, 2008
Complaints: Local Process
- Lafayette Consolidated Government - (Lafayette, LA) December 21, 2011
- Suburban Mobility Authority for Regional Transportation - (Detroit, MI) April 17, 2008
- Big Blue Bus - (Santa Monica, CA) November 20, 2007
Demand Responsive Service
Fares
Fixed Route
- Muskegon Area Transit System - (Muskegon, MI) March 13, 2008
- Potomac Rappahannock Transportation Commission - (Woodbridge, VA) January 25, 2008
Paratransit
- Metro St. Louis - (St. Louis, MO) April 29, 2009
- Regional Transportation Commission of Southern Nevada - (Las Vegas, NV) November 26, 2007
- Denton County Transportation Authority - (Lewisville, TX) September 11, 2007
Lift-Equipped Vehicles
Alternative Transportation
- Middlesex County Area Transit - (New Brunswick, NJ) November 1, 2011
- Suffolk County Transit - (Hauppauge, NY) February 15, 2007
Lift Failures
- City of Scottsdale - (Scottsdale, AZ) September 13, 2010
- Village of Friendship Heights - (Chevy Chase, MD) June 29, 2010
- Suffolk County Transit - (Hauppauge, NY) February 15, 2007
Lift Use
- Golden Gate Transit - (San Rafael, CA) April 20, 2012
- Solano Couny Transit - (Fairfield, CA) February 24, 2012
- City of Scottsdale - (Scottsdale, AZ) September 13, 2010
- Southeastern Regional Transit Authority - (New Bedford, MA) August 30, 2010
- Niagara Frontier Transit Authority - (Buffalo, NY) April 29, 2010
Local Jurisdiction
- Capital Metropolitan Transit Authority - (Austin, TX) August 29, 2008
- Denton County Transportation Authority - (Lewisville, TX) September 11, 2007
- Spokane Transit Authority - (Spokane, WA) September 11, 2007
Mobility Aids
- Long Beach Transit - (Long Beach, CA) April 27, 2011
- Bay Area Rapid Transit District - (San Francisco, CA) October 15, 2007
Modification of Policy
- Niagara Frontier Transit Authority - (Buffalo, NY) April 29, 2010
- Santa Cruz Metropolitan Transit District - (Santa Cruz, CA) August 14, 2008
- Bay Area Rapid Transit District - (San Francisco, CA) October 15, 2007
Oxygen
Paratransit Capacity Constraints
Late or Early Pickups
- Memphis Area Transit Authority - (Memphis, TN) September 6, 2011
- Memphis Area Transit Authority - (Memphis, TN) May 8, 2009
- King County Metro Transit - (Seattle, WA) December 18, 2008
- Pace Suburban Bus - (Arlington Heights, IL) May 13, 2008
- Metropolitan Transit Authority of Harris County - (Houston, TX) December 4, 2007
Telephone Hold Times
Trip Denials
- Metropolitan Transit Authority Long Island Bus - (Nassau County, NY) July 28, 2008
- Suffolk County Transit - (Hauppauge, NY) February 15, 2007
- Dallas Area Rapid Transit - (Dallas, TX) December 28, 2006
Trip Length
- Memphis Area Transit Authority - (Memphis, TN) May 8, 2009
- King County Metro Transit - (Seattle, WA) December 18, 2008
- St. Louis Metro - (St. Louis, MO) July 30, 2008
- Cobb Community Transit - (Marietta, GA) March 13, 2008
Paratransit Eligibility
Appeals
- Southeastern Pennsylvania Transportation Authority - (Philadelphia, PA) March 29, 2012
- Milwaukee County Transit System - (Milwaukee, WI) June 9, 2010
- Access Services, Inc. - (Los Angeles, CA) April 17, 2008
- Access Services, Inc. - (Los Angeles, CA) March 13, 2008
- Washington Metropolitan Area Transit Authority - (Washington, DC) December 4, 2007
Application Process
Conditional Eligibility
- Access Services, Inc. - (Los Angeles, CA) April 30, 2008
- Charlotte Area Transit System - (Charlotte, NC) April 17, 2008
- Suburban Mobility Authority for Regional Transportation - (Detroit, MI) December 28, 2007
Denials
- Lakeland Area Mass Transit District (Citrus Connection) - (Lakeland, FL) February 25, 2009
- Access Services, Inc. - (Los Angeles, CA) April 30, 2008
- Charlotte Area Transit System - (Charlotte, NC) April 17, 2008
Functional Assessment
- Jacksonville Transportation Authority - (Jacksonville, FL) March 23, 2009
- Access Services, Inc. - (Los Angeles, CA) April 17, 2008
- Suburban Mobility Authority for Regional Transportation - (Detroit, MI) April 17, 2008
Recertification
- Southeastern Pennsylvania Transportation Authority - (Philadelphia, PA) March 29, 2012
- Regional Transportation Commission of Southern Nevada - (Las Vegas, NV) November 26, 2007
Residency Restrictions
Steering to Non-ADA Service
Suspensions for Late-Cancellations or No-Shows
- Rochester Genesee Regional Transportation Authority - (Rochester, NY) July 14, 2011
- New Jersey Transit - (Newark, NJ) April 21, 2008
Temporary Eligibility
Three-Quarter Mile Corridor
Paratransit No-Show Policies
- Dallas Area Rapid Transit - (Dallas, TX) August 5, 2014
- Rochester Genesee Regional Transportation Authority - (Rochester, NY) July 14, 2011
- New Jersey Transit - (Newark, NJ) April 21, 2008
Paratransit Origin-to-Destination Service
- City of Gadsden Department of Transportation - (Gadsden, AL) March 25, 2016
- Clovis Transit - (Clovis, CA) November 1, 2011
- Bay Area Rapid Transit District - (San Francisco, CA) July 1, 2011
Paratransit Service Area
Paratransit Service Response Time and Scheduling
Same-Day Service
- Pace Suburban Bus - (Arlington Heights, IL ) May 13, 2008
- Cobb Community Transit - (Marietta, GA) March 13, 2008
Paratransit Vehicle Dispatched
- Capital Metropolitan Transportation Authority - (Austin, TX) April 14, 2011
- Tri-County Metropolitan Transportation District of Oregon (TriMet) - (Portland, OR) January 23, 2009
- Rogue Valley Transportation District - (Medford, OR) December 20, 2008
- Pace Suburban Bus - (Arlington Heights, IL) April 23, 2008
Parking
- Metropolitan Transportation Authority - (New York, NY) May 27, 2010
- Greater Cleveland Regional Transit Authority - (Cleveland, OH) October 13, 2009
- New Jersey Transit - (Newark, NJ) March 13, 2008
Passed Up Rides (Fixed Route)
Personnel Conduct and Training
- Golden Gate Transit - (San Rafael, CA) April 20, 2012
- South Bend Public Transportation Corporation - (South Bend, IN) September 6, 2011
- Golden Empire Transit District - (Bakersfield, CA) May 15, 2008
- Access Services, Inc. - (Los Angeles, CA) April 2, 2008
- Big Blue Bus - (Santa Monica, CA) November 20, 2007
Priority Seating
- Long Beach Transit - (Long Beach, CA) April 27, 2011
- Miami-Dade Transit - (Miami, FL) November 16, 2009
- Maryland Transit Administration - (Baltimore, MD) November 17, 2008
- Mass Transportation Authority - (Flint, MI) April 21, 2008
- Greater Cleveland Regional Transit Authority - (Cleveland, OH) April 17, 2008
- Sacramento Regional Transit District - (Sacramento, CA) April 17, 2008
Route Deviation
Safety/Direct Threat
- Southeastern Regional Transit Authority - (New Bedford, MA) August 30, 2010
- Santa Cruz Metropolitan Transit District - (Santa Cruz, CA) August 14, 2008
- Bay Area Rapid Transit District - (San Francisco, CA) October 15, 2007
Securement Systems and Use
- Erie Metropolitan Transit Authority - (Erie, PA) December 2, 2015
- Fresno Area Express - (Fresno, CA) September 9, 2011
- Grays Harbor Transit - (Hoquiam, WA) December 30, 2010
- Pinellas Suncoast Transit Authority - (St. Petersburg, FL) July 21, 2010
- Santa Cruz Metropolitan Transit District - (Santa Cruz, CA) August 14, 2008
- Golden Empire Transit District - (Bakersfield, CA) May 15, 2008
Service Animals
- North County Transit District - (Oceanside, CA) March 31, 2015
- Greater Richmond Transit Company - (Richmond, VA) April 2, 2014
- Valley Metro - (Phoenix, AZ) August 11, 2011
- Whatcom Transportation Authority - (Bellingham, WA) April 26, 2010
- Spokane Transit Authority - (Spokane, WA) September 21, 2009
- Tri-County Metropolitan Transportation District of Oregon (TriMet) - (Portland, OR) January 23, 2009
- Mass Transportation Authority - (Flint, MI) April 21, 2008
- Cobb Community Transit - (Marietta, GA) March 13, 2008
- Potomac Rappahannock Transportation Commission - (Woodbridge, VA) January 25, 2008
- Ketchikan Gateway Borough - (Ketchikan, AK) December 4, 2007
- City of Belleville Michigan Transit - (Belleville, MI) December 20, 2005
Stop Announcements and Route Identification
- Valley Metro - (Phoenix, AZ) June 24, 2010
- Capital District Transportation Authority - (Albany, NY) May 2, 2008
- Potomac Rappahannock Transportation Commission - (Woodbridge, VA) January 25, 2008
- Suffolk County Transit - (Hauppauge, NY) February 15, 2007
Travel Training
Wheelchairs
Updated: Tuesday, May 3, 2016