Table 1-55. Passengers Denied Boarding by the Largest U.S. Air Carriersa
Table 1-55. Passengers Denied Boarding by the Largest U.S. Air Carriersa
| 1990 | 1991 | 1992 | 1993 | 1994 | 1995 | 1996 | 1997 | 1998 | 1999 | |
|---|---|---|---|---|---|---|---|---|---|---|
| Boarded (millions) | 421 | 429 | 445 | 449 | 457 | 460 | 481 | 503 | 514 | 523 |
| Denied boardingb (thousands) | ||||||||||
| Voluntary | 561 | 599 | 718 | 632 | 771 | 794 | 899 | 1,018 | 1,081 | 1,024 |
| Involuntary | 67 | 47 | 46 | 51 | 53 | 49 | 58 | 54 | 45 | 46 |
| Total | 628 | 646 | 764 | 683 | 824 | 843 | 957 | 1,072 | 1,126 | 1,070 |
a Data are for nonstop scheduled service flights between points within the United States (including territories) by
the 10 largest U.S. air carriers, i.e., those with at least 1% of total domestic scheduled-service passenger revenues (Alaska, America West, American, Continental, Delta, Northwest, Southwest, TWA, United, and US Airways). Before 1994, carriers included both majors and national airlines, i.e., airlines with over $100 million in revenue.
b Number of passengers who hold confirmed reservations and are denied boarding ("bumped") from a flight
because it is oversold. These figures include only passengers whose oversold flight departs without them; they do not include passengers affected by canceled, delayed, or diverted flights.
SOURCE: U.S. Department of Transportation, Office of the Secretary, Air Travel Consumer Report (Washington, DC: Annual April issues).