WASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during 2015 were up 29.8 percent from 2014, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.
WASHINGTON – The U.S. Department of Transportation (DOT) today fined American Airlines $60,000 for violating the Department’s full-fare advertising rule after the airline’s agents told consumers that surcharges levied by the airlines were government-imposed taxes. DOT ordered the carrier to cease and desist from further violations.
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