About this Order

This Consent Order concerns violations by Delta Air Lines, Inc., (Delta) of the Department’s oversales rule, 14 CFR Part 250, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. The violations stem from the carrier’s failure 1) to solicit volunteers before involuntarily denying boarding to passengers on oversold flights, 2) to furnish the required written notice to passengers who were denied boarding involuntarily (“bumped”), and 3) to provide bumped passengers with the appropriate amount and type of denied boarding compensation (DBC) in a timely manner. The order directs Delta to cease and desist from such further violations and assesses the carrier a civil penalty of $375,000.