About this Order

This consent order involves violations by Caribbean Airlines Limited (CAL) of Articles 17 and 19 of the Montreal Convention1 (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from damage, loss, or delay to baggage checked on CAL’s flights to or from the United States. It directs CAL to cease and desist from future violations of Articles 17 and 19 and section 41712, and assesses the carrier a compromise civil penalty of $60,000.