About this Order

This consent order concerns violations by British Airways Plc (British Airways) of Articles 17 and 19 of the Montreal Convention,1 related to monetary claims for loss, damage or delay of checked baggage on flights to or from the United States. In addition, this order concerns advertisements published by the carrier that violate the Department’s full-fare advertising requirements stated in 14 CFR 399.84 and enforcement case precedent current at the time of the advertisements’ publication. The British Airways policies and practices in question, moreover, violated 49 U.S.C. § 41712, the statutory prohibition against unfair and deceptive trade practices and unfair methods of competition. This order directs British Airways to cease and desist from future similar violations of Articles 17 and 19 of the Convention, 14 CFR 399.84, and 49 U.S.C. § 41712 and assesses the carrier a compromise civil penalty of $250,000.