VOLUME 10 SAFETY ASSURANCE SYSTEM POLICY AND PROCEDURES
CHAPTER 1 General
Section 2 Safety Assurance System: Introduction to SAS Business Process and Tools
10-1-2-1 GENERAL.
A. Purpose. The purpose of this section is to introduce the general principles, business process, and tools that support the foundation of the Safety Assurance System (SAS).
B. Scope. This section applies to all SAS users.
10-1-2-3 RESERVED.
10-1-2-5 BACKGROUND. The current Federal Aviation Administration (FAA) oversight processes have resulted in the safest aviation system in the world. To continuously improve this safety record, the FAA saw the need to develop a standardized risk-based, data-supported oversight system for all commercial operations. SAS is the process to assess the initial certification, routine surveillance, and certificate management for Title 14 of the Code of Federal Regulations (14 CFR) parts 121, 135, and 145 certificate holders or applicants. SAS is based on system safety principles, Safety Attributes, and a risk management process (RMP) to identify hazards and prevent loss of equipment and other property. SAS is designed based on three roles: Initial Certification, Continued Operational Safety (COS), and Assurance Support, as shown in Figure 10-1-2A, SAS Roles.
Figure 10-1-2A. SAS Roles
A. Initial Certification. The role of Initial Certification is to assess whether applicants can conduct business that complies with the regulations and FAA policy and guidance.
B. Continued Operational Safety (COS). The role of COS includes the functions of routine surveillance and certificate management. The purpose of this function is to assess whether a certificate holder complies with regulatory standards and manages risk.
C. Assurance Support. This is a function of the Flight Standards National Field Office (FSNFO) (AFS-900). The role of Assurance Support is to keep the SAS program current and complete, which includes maintaining Data Collection Tools (DCT), automation version control, and feedback.
D. Safety Management Systems (SMS). An SMS is a formal, top-down, organization-wide approach to managing safety risk and assuring the effectiveness of safety risk controls. SMSs include systematic procedures, practices, and policies for the management of safety risk that are incorporated into every aspect of how the certificate holder/applicant operates (refer to 14 CFR part 5). SMSs consist of four main components: Safety Policy, Safety Risk Management (SRM), Safety Assurance (SA), and Safety Promotion. See Volume 17, Safety Management System, and the current edition of Advisory Circular (AC) 120-92, Safety Management Systems for Aviation Service Providers.
E. System or Subsystem Performance Assessment (SPA) and Element Performance Assessments (EPA). Performance Assessments (PA) are used to determine if the certificate holder’s or applicant’s operating systems are producing the intended results, as well as to confirm the certificate holder’s or applicant’s risk assessment is occurring through their monitoring process and they are taking appropriate corrective action when needed. This includes mitigation or control of hazards and risks and the ability to detect latent, systemic failures that may occur over time or due to subtle environmental changes.
1) SPAs consist of System or Subsystem Performance (SP) DCTs that are planned with a baseline of 6 months, 1 year, or 2 years.
2) EPAs consist of Element Performance (EP) DCTs that are planned as a result of risk, previous findings, or as determined by the principal inspector (PI).
3) An EPA should be accomplished following the completion of an Element Design Assessment (EDA) to verify the certificate holder’s or applicant’s system is performing as intended.
F. Element Design Assessment (EDA). EDAs are an important function of SAS because safety is the outcome of a properly designed system. Poor system design compromises SRM. EDAs are used to ensure a certificate holder’s or applicant’s operating systems are designed to comply with the intent of regulations and system safety. EDAs consist of Element Design (ED) DCTs that are planned or a result of risk, previous findings, or as determined by the PI.
1) EDAs are used during certification to ensure an applicant’s operating systems are designed to comply with the intent of the regulations. EDAs use a standardized, systematic approach to determine an applicant’s qualification for an operating certificate.
2) EDAs are used in certificate management oversight to approve or accept new or changed programs. EDAs verify that the certificate holder’s systems are designed to meet the intent of regulatory requirements during new program reviews, performance issues, FAA-initiated changes, or when the PI determines the need.
G. SAS Oversight Model. The following model in Figure 10-1-2B, SAS Oversight Model, illustrates the relationship of the five business process modules, National Safety Analysis (NSA), and risk management (RM). RM is defined as a process composed of describing the system; identifying the hazards; and analyzing, assessing, and controlling risk. The certificate holder or applicant has access to the Configuration (Module 1) and Data Collection (Module 4) through the external portal. RM is inherent within the five modules through the planning, executing, and assessing of the collected data. Situations that require a more indepth look may require the use of the RMP to document and manage resources for additional oversight.
Figure 10-1-2B. SAS Oversight Model
H. Description of Business Process. SAS incorporates five business process modules for the Initial Certification and COS of certificate holders or applicants. The application of each process may be different depending on whether aviation safety inspectors (ASI) are conducting a PA or Design Assessment (DA). The overall purpose of each module is as follows:
1) Module 1—Configuration. The PI/certification project manager (CPM) uses the configuration process to assess a certificate holder’s or applicant’s request for a new or changed scope of operation and to develop a Certificate Holder Operating Profile (CHOP). The operating profile contains DCTs scoped to the certificate holder’s or applicant’s type of operation. The certificate holder or applicant has access to the Configuration Module through the external portal.
2) Module 2—Planning. The PI/CPM uses the planning process to develop a risk-based, data‑supported plan for SPAs. This module contains the Certificate Holder Assessment Tool (CHAT) and the Comprehensive Assessment Plan (CAP).
3) Module 3—Resource Management. The Frontline Manager (FLM) uses the resource management process to assign work and manage resources for the execution of the data collection plan.
4) Module 4—Data Collection, Data Reporting, and Data Review. The data collection process consists of data collection, data reporting, and data review. The certificate holder or applicant has access to scoped DCTs through the external portal.
a) Data Collection. The ASI uses the data collection process to collect data while conducting oversight of the certificate holder’s or applicant’s process design and performance. The purpose of collecting data is to gather information that PIs/CPMs use to make informed decisions about the certificate holder’s or applicant’s operating systems: (1) before approving or accepting them when required to do so by the regulations, and (2) during recurring PAs.
b) Data Reporting. The ASI/aviation safety technician (AST) or aviation safety assistant (ASA) uses the data reporting process to transfer collected data into the automation.
c) Data Review. The data reviewer uses the data review process to evaluate reported data based on the data quality guidelines (DQG).
5) Module 5—Analysis, Assessment, and Action (AAA). The AAA consists of analysis, assessment, and action.
a) Analysis and Assessment. The PI/CPM uses the analysis and assessment process to make informed decisions about the certificate holder’s or applicant’s operating systems: (1) before approving or accepting them when required to do so by the regulations, and (2) during recurring PAs.
b) Action. The PI/CPM uses the action process to determine a course of action based on the decisions made during analysis and assessment of negative findings. These items are tracked in the Action Item Tracking Tool (AITT).
I. External Portal.
1) The external portal is a secure, user-friendly, Web-based interface for the certificate holder or applicant. The certificate holder or applicant can use the external portal to submit or view current editions of the following information:
· Configuration data;
· Preapplication Statement of Intent (PASI);
· FAA Form 8310-3, Application for Repair Station Certificate and/or Rating;
· Scoped ED DCTs (Module 4);
· Changes to scope of operations;
· Change requests to their certificate;
· Submit correspondence;
· Manuals; and
· Minimum equipment list (MEL) revisions.
2) The use of the external portal is mandatory for new applicants and highly encouraged for existing certificate holders. Users will enter their request for access in the SAS access request page. An automated email is sent to the user for email verification. Once the user submits all required information, the request for external portal access is routed to the user’s respective certificate-holding district office (CHDO). The external portal is for external use only. FAA employees are not authorized to create accounts in the external portal. See the SAS External Portal User Guide for more information.
J. SAS Communications.
1) SAS Communications in Automation. SAS uses several different forms of communications in automation:
a) Broadcasts. Alerts that are sent by AFS-900 personnel. They are typically used to communicate news of general interest, such as system downtime or the announcement of a new or changed policy. Broadcasts may be sent to internal SAS users or to specific segments of the SAS user community.
b) Notifications. Alerts that are auto-generated by SAS and sent to both internal and external users to inform them of workflow updates or data changes.
c) Messages. Direct communications that can be sent between PIs and certificate holders/applicants. Messages can be used to announce action items or to share documents. All members of the Certificate Management Team (CMT) or certificate holder/applicant external portal users are able to view messages.
|
Messages Sent By |
Are Routed To |
|
Certificate Holder/Applicant |
Certificate Holder’s/Applicant’s FAA CMT |
|
PI/CPM User to Certificate Holder/Applicant |
Certificate Holder/Applicant External Portal users and Certificate Holder’s/Applicant’s FAA CMT |
2) External Portal Communications. An external portal user or PI/CPM can view, initiate, and reply to communications from the Notifications, Messages, and Broadcasts tiles on the individual’s SAS home page. Each communications tile includes a tally in its header bar that shows the total number of new (unread) items received.
K. National Safety Analysis (NSA).
1) NSA is a key foundational component of SAS. NSA is a national-level function providing the analytical support to: identify new hazards or safety issues within the aviation community overseen by Flight Standards Service (AFS), assess adverse trends in safety performance, and evaluate the effectiveness of existing safety risk controls. A new hazard is defined as one that is not controlled by current regulations, or did not previously exist, such as something that has arisen from new technologies, operational procedures, or other changes to the certificate holder’s system. During analysis, the PIs/CPMs have the ability to identify and record previously unknown hazards (e.g., something related to Automatic Dependent Surveillance–Broadcast (ADS-B), the new Boeing B-787 aircraft, or Next Generation Air Transportation System (NextGen)).
2) The objectives of NSA are to:
· Identify national-level safety hazards;
· Perform risk analysis associated with identified national-level safety hazards;
· Develop recommendations and strategies to address national-level hazards and risks;
· Provide aggregated reporting of SAS data to support decisionmaking at the local and national levels; and
· Develop recommendations, as appropriate, for SAS business process improvements.
L. Process Flowcharts. Each process module in this volume contains a process flowchart. The flowcharts illustrate responsibility for the process steps using horizontal bands called “swim lanes.” Figure 10‑1‑2C, Configuration Process Flowchart—Swim Lanes, is an illustration of swim lanes. Figure 10‑1‑2D, Standard Flowchart Symbols, contains symbols used to indicate the various steps or tasks included in the flowchart.
Figure 10-1-2C. Configuration Process Flowchart—Swim Lanes
Figure 10-1-2D. Standard Flowchart Symbols
M. Application of System Safety Concepts. Figure 10-1-2E, System Safety Process Model, illustrates the system safety process design. The certificate holder/applicant performs SRM whenever a change occurs or is introduced into the design of the system. This allows the certificate holder/applicant to identify associated hazards, complete a risk analysis, and perform a risk assessment. If risk is found during the SRM process, the certificate holder/applicant should implement a risk control action plan. Once the design of the system is accepted, approved, or put into operation, the certificate holder/applicant should make system assessments by monitoring system performance. This is done by collecting and analyzing data, and performing corrective action for problem resolution when a non-systemic issue is identified. When a systemic issue is identified, the certificate holder/applicant should return to the design in order to address the deficiencies identified. The ASI validates the certificate holder/applicant’s design and performance of their system safety processes.
Figure 10-1-2E. System Safety Process Model
Table 10-1-2A. Comparison of the System Safety Process and SAS Business Process
|
System Safety Process Step |
SAS Business Process |
|
Description and Context. Define the acceptable levels of safety. How does the system work and how do its components interact? |
Module 1 Configuration. Regulations and policy define the acceptable level of safety. System description begins with the Certificate Holder Operating Profile (CHOP). |
|
Specific Information. Where are the hazards in the system? What can go wrong? |
Modules 1-5. Affirm safety risk related to hazards within system and operational environment is being effectively managed and mitigated. |
|
Analysis. Determine the potential consequences that could result if hazards are not addressed or corrected. |
Module 5 Analysis and Assessment. Principal inspectors (PI) analyze data to identify hazards and determine the level of risk associated with a hazard. |
|
Assessment. What can be done to control the effects of the hazard and/or mitigate the associated levels of risk? |
Module 5 Action. PIs identify a course of action to control the effects of the hazard and/or mitigate unacceptable levels of risk. |
|
Action: Problem Resolution. Did the action work? |
Module 2 Planning. PIs determine if the action eliminated the hazard or lowered the level of risk to acceptable levels. If not, then take additional action. |
N. Master List of Functions (MLF). SAS uses a common structured process to analyze how systems/subsystems and elements interface. The MLF forms the basis for the system-based approach in SAS.
1) Each peer group has a defined set of systems, subsystems, and elements. A system is defined as a group of interrelated processes, which are a combination of people, procedures, materials, tools, equipment, facilities, and software operating in a specific environment to perform a specific task or achieve a specific purpose, support, or mission requirement. Elements are programs or actions that the certificate holder or applicant completes to support the systems/subsystems. See Figure 10-1-2F, Master List of Functions (System/Subsystem Level), as an example of a system/subsystem-level MLF.
2) There are 6 systems, 22 subsystems, and 89 possible elements. Parts 121, 135, and 145 each have their own unique system/subsystem and elements based on peer group and scope of operation. See Table 10‑1‑2B, Mapping of Program Elements to Master List of Functions (SAS Approved Numbering), for the MLF list by peer group.
O. Peer Groups. Peer groups are categorized by 14 CFR part and operational description. Each certificate holder or applicant is placed into one or more peer groups as determined by their type of operations. See Figure 10-1-2G, Peer Groups and DCT Association, for the peer group list by 14 CFR part.
Figure 10-1-2F. Master List of Functions (System/Subsystem Level)
Figure 10-1-2G. Peer Groups and DCT Association
|
Part |
Peer Group |
Certificate Holder |
MLF Level for DCTs |
||
|
SP DCTs |
EP DCTs |
ED DCTs |
|||
|
121 |
A |
Part 121 Certificate Holders |
Subsystem |
Element |
Element |
|
135 |
B |
Part 135 (10 or more seats) |
Subsystem |
Element |
Element |
|
C |
Part 135 (9 or less seats) |
System |
Element |
Element |
|
|
D |
Part 135 (9 or less seats - single pilot only) |
System |
Element |
Element |
|
|
E |
Part 135 (HAA) |
Subsystem |
Element |
Element |
|
|
145 |
F |
Part 145 Within U.S. |
System |
Element |
Element |
|
G |
Part 145 Outside U.S. without Aviation Safety Agreement |
System |
Element |
Element |
|
|
H |
Part 145 Outside U.S. with Aviation Safety Agreement |
System |
Element |
Element |
|
P. SAS Tools. SAS tools are located within the modules of SAS to standardize the process of Initial Certification and COS. They include:
1) Certificate Holder Operating Profile (CHOP). The operating profile is located in Module 1 and the main purpose of this profile is to generate a specific set of DCTs used to conduct PAs and DAs. The operating profile is developed from configuration data taken from the enhanced Vital Information Database (eVID) and operations specifications (OpSpecs), as well as SAS-only data, which are questions that must be answered by the PIs/CPMs. The operating profile represents a certificate holder’s or applicant’s scope of operations. The output of the operating profile is scoped data collection questions.
2) Certificate Holder Assessment Tool (CHAT). The CHAT is an automated tool for each certificate holder and specialty that contains a series of risk indicators and PI options, which help the PI assess risk. The output of the CHAT will assist the PI to justify changes in resource order on the CAP. The CHAT is updated based on the results of Module 5, AAA. Module 5 closes the loop in the SAS model. The CHAT is reviewed after the AAA, or at least annually.
3) Comprehensive Assessment Plan (CAP). The CAP is a tool used for planning, documenting, and tracking assessments. The PI/CPM uses the CAP to schedule, adjust resource order, plan due dates of assessments, and to record the reasons for making those adjustments. The CAP is a 2-year plan.
4) Action Item Tracking Tool (AITT). The AITT is located in Module 5, and PIs use the AITT to track corrective actions that result from Module 5 or other oversight functions. The AITT is a repository that provides access/manages functionality on all the action items created for any given certificate holder. The AITT includes action items created from various modules in SAS automaton, such as AAA, CHAT, data collection, and AITT itself. The AITT does not replace documentation requirements specified in other guidance.
5) Risk Management Process (RMP)/New Hazard. The RMP and new hazard process is an interactive management activity dedicated to assuring that hazards are identified, documented, eliminated, or controlled within the program.
6) System or Subsystem Performance Data Collection Tool (SP DCT). SP DCTs are located in Module 4. ASIs use SP DCTs to collect data for the SPA based on a specific interval. Intervals are defined as 6 months (high criticality), 1 year (medium criticality), or 2 years (low criticality).
7) Element Performance Data Collection Tool (EP DCT). EP DCTs are located in Module 4. ASIs use the EP DCTs to collect data for the EPA. EP DCTs can be created on an as-needed basis.
8) Element Design Data Collection Tool (ED DCT). ED DCTs are located in Module 4. ASIs use the ED DCTs to collect data for an EDA. A certificate holder or applicant uses ED DCTs during Initial Certification to document the results of self-audits. ED DCTs can be created on an as-needed basis.
9) Essential Maintenance Provider (EMP). An EMP is any person with whom a part 121 certificate holder has made arrangements for the accomplishment of any of its on-wing maintenance or alterations designated as Required Inspection Items (RII). EMP inspections are scheduled every 3 years.
10) Custom Data Collection Tool (C DCT). There are two types of C DCTs: a PI C DCT and a National/Regional C DCT. Both types of C DCTs can be used for focused inspections, special emphasis oversight, and to collect data on specific areas of immediate concern outside of the normal planning schedule. If data needs to be collected on functions not covered by EP DCTs and ED DCTs, then a National/Regional C DCT template will need to be created. See Volume 10, Chapter 5, Section 1, Table 10-5-1A, Data Collection Type and Description.
a) A PI can create a C DCT to include:
· Both scoped and unscoped questions.
· Design questions.
· Performance questions.
b) A PI cannot create a C DCT to include:
· Combine design and performance questions.
· Combine Airworthiness and Operation questions.
c) When the PI builds a C DCT, they can indicate whether they want it assessed in its entirety in Module 5, or whether they want the individual questions be included back into their original SP, EP, or ED DCT and assessed the next time the associated system, subsystem, or element is assessed.
d) National/Regional C DCTs. A National/Regional C DCT is a template C DCT that consists of questions for focused inspections. AFS-900 Continual Improvement Program Office (CIPO) Technical Support Team (TST) develops a National/Regional C DCT based on a request from a regional office, policy division, or AFS-900 management. The National/Regional C DCT can include questions currently found in existing DCTs and/or custom questions. A custom question is one that is created for the C DCT and not currently in a DCT. A National/Regional C DCT created from a template will automatically go through the AAA.
1. To request a National/Regional C DCT you must submit a SAS Assistance, Feedback, or Enhancement (SAFE) Process on the SAFE SharePoint at: https://avssp.faa.gov/avs/afs900/CIPO/PRF/SitePages/Home.aspx.
2. Locate the form and instructions for completion under the links on the left side. Under “Libraries,” click on the “News & Documentation” link, and double click on the “Form to request a SAS National/Regional Custom DCT (National/Regional C DCT).”
3. Select “Open” in the pop-up window to download a copy of the form. Complete the form and follow the steps to submit the SAFE. The SAFE is routed to the AFS-900 CIPO TST for authoring. A representative from the TST will contact the SAFE submitter.
e) Random Inspection (RI) (Ramp). RIs are used to record planned or unplanned ramp inspections. With authorization, an RI can be assigned to an ASI or is available for use by an ASI anytime at their discretion. RIs support the geographic program using the Geographic Airport Data Display (GEO ADD) tool.
f) En Route Inspections. En Route inspections are used to record planned or unplanned cockpit/cabin En Route inspections. With authorization, the ASI may perform these inspections at any location and at any time. An En Route inspection can be planned in the CAP by the PI or initiated by an ASI.
11) Dynamic Observation Report (DOR). The DOR is used to record safety observations outside the planned oversight process. There are two types of DORs: “Question-Based” and “Other.” The Question‑Based DOR is used when there are existing SP DCT or EP DCT questions related to the observation. If there are no applicable questions, then it would be designated an “Other DOR.” DORs may be submitted for any part 121, 135, or 145 certificate holders.
Q. SAS Assistance, Feedback or Enhancement (SAFE) Process and Continuous Improvement. SAS uses a continuous feedback loop to improve SAS products. ASIs should submit their concerns or recommendations using the SAFE feature in SAS automation. For more information on the SAFE process, refer to the SAFE User Guide found on the SAFE SharePoint site, under “News and Documentation.”
Table 10-1-2B. Mapping of Program Elements to Master List of Functions (SAS Approved Numbering)
Title 14 CFR Part 121 (Peer Group A)
|
1.0 Organizational Management |
2.0 Flight Operations |
3.0 Operational Control |
4.0 Technical Operations |
5.0 Onboard Operations |
6.0 Ground and Station Operations |
|
1.1 Safety Programs (H) 1.1.2 (OP) Safety Program (Ground and Flight) 1.1.3 (AW) CASS 1.1.4 (AW) Reliability Program 1.1.6 (AW) Safety Program 1.2 Operations Management (L) 1.2.1 (OP) Part 119 Required Personnel 1.2.2 (OP) Manual Management 1.2.3 (OP) Computer-Based Recordkeeping System 1.3 Airworthiness Management (L) 1.3.1 (AW) Part 119 Required Personnel 1.3.2 (AW) Manual Management 1.3.3 (AW) CASE |
2.1 Training & Qualification (M) 2.1.1 (OP) Training of Flight Crew Members 2.1.2 (OP) Training of Check Airmen and Instructors 2.1.3 (OP) Simulators/Training Devices 2.1.4 (OP) Outsource Crewmember Training 2.1.5 (OP) Appropriate Airmen/Crewmember Checks & Quals 2.1.6 (OP) Advanced Qualification Program (AQP) 2.1.7 (OP) Flight Crewmember Flight/Duty/Rest Time 2.2 Aircraft Operations (H) 2.2.1 (OP) Airmen Duties/Flight Deck Procedures 2.2.2 (OP) Category II & III Ops 2.2.3 (OP) Pilot Operating Limitations/Recent Experience 2.3 Aircraft Equipment (M) 2.3.1 (OP) Appropriate Operational Equipment |
3.1 Training & Qualification (M) 3.1.1 (OP) Training and Qualifications of Dispatchers and Flight Followers 3.1.2 (OP) Dispatcher Duty/Rest Time 3.2 Flight Operations Engineering (M) 3.2.1 (OP) Aircraft Performance Operating Limitations 3.2.2 (OP) Use of Approved Areas, Routes, and Airports 3.2.3 (OP) Special Navigation Areas of Operation 3.2.4 (OP) RVSM Authorization 3.3 Flight Planning & Monitoring (H) 3.3.1 (OP) Operational Control 3.3.2 (OP) Dispatch/Flight Release 3.3.3 (OP) Flight/Load Manifest/Weight & Balance Control 3.3.4 (OP) MEL/CDL/NEF Procedures 3.3.5 (OP) Extended Operations (ETOPS) |
4.1 Training & Qualification (L) 4.1.1 (AW) RII Personnel 4.1.2 (AW) Maintenance Certificate Requirements 4.1.3 (AW) Maintenance/RII Training Program 4.2 Maintenance Planning and Monitoring (H) 4.2.1 (AW) Maintenance/Inspection Requirements 4.2.2 (AW) Maintenance/Inspection Schedule 4.2.3 (AW) AD Management 4.2.4 (AW) Recordkeeping 4.2.5 (AW) Maintenance Control Functions 4.3 Maintenance Operations (H) 4.3.1 (AW) Airworthiness Release/Maintenance Log Requirements 4.3.2 (AW) RII 4.3.3 (AW) MEL/CDL/NEF and Other Deferred Maintenance 4.3.4 (AW) Major Repairs & Alterations 4.3.5 (AW) ETOPS 4.4 Technical Administration (L) 4.4.1 (AW) Special Flight Permits 4.4.2 (AW) MIS/SDR 4.4.3 (AW) Short-term Escalations 4.4.4 (AW) Aircraft Acceptance Process 4.4.5 (AW) Weight & Balance Program 4.5 Maintenance Facilities/Providers (M) 4.5.1 (AW) Maintenance Facility/Main Maintenance Base 4.5.2 (AW) Maintenance Providers 4.5.3 (AW) Line Stations 4.6 Maintenance Special Requirements (M) 4.6.1 (AW) Avionics Special Emphasis Programs 4.6.2 (AW) Maintenance Special Emphasis Programs 4.7 Maintenance Tools & Parts Control (M) 4.7.1 (AW) Control of Calibrated Tools & Test Equipment 4.7.2 (AW) Aircraft Parts/Material Control |
5.1 Training & Qualification (M) 5.1.1 (OP) Training of Flight Attendants 5.1.2 (OP) Flight Attendant Duty/Rest Time 5.2 Cabin Operations (M) 5.2.1 (OP) Crewmember Duties/Cabin Procedures 5.2.2 (OP) Carry-on Baggage Program 5.2.3 (OP) Exit Seating Program 5.2.4 (OP) Passenger Handling |
6.1 Training & Qualification (M) 6.1.1 (OP) Training of Station Personnel 6.1.2 (OP) Hazardous Material Training Program 6.2 Ground Handling (M) 6.2.1 (AW) Fueling 6.2.4 (OP) Line Station Operations/Ground Personnel Duties 6.3 Cargo Acceptance & Handling (H) 6.3.1 (OP) Carriage of Cargo 6.3.2 (OP) Hazardous Materials 6.3.3 (AW) Cargo Handling Equipment Systems & Appliances 6.4 Operations in Ground Icing Conditions (M) 6.4.1 (AW) Operations in Ground Icing 6.4.2 (OP) Operations in Ground Icing |
Subsystem Criticality: High–(H), Medium–(M), Low–(L)
Table 10-1-2B. Mapping of Program Elements to Master List of Functions (SAS Approved Numbering) (Continued)
Title 14 CFR Part 135 (10 or More) (Peer Group B)
|
1.0 Organizational Management |
2.0 Flight Operations |
3.0 Operational Control |
4.0 Technical Operations |
5.0 Onboard Operations |
6.0 Ground and Station Operations |
|
1.1 Safety Programs (H) 1.1.2 (OP) Safety Program (Ground and Flight) 1.1.3 (AW) CASS 1.1.4 (AW) Reliability Program 1.1.6 (AW) Safety Program 1.2 Operations Management (L) 1.2.1 (OP) Part 119 Required Personnel 1.2.2 (OP) Manual Management 1.2.3 (OP) Computer-Based Recordkeeping System 1.3 Airworthiness Management (L) 1.3.1 (AW) Part 119 Required Personnel 1.3.2 (AW) Manual Management 1.3.3 (AW) CASE |
2.1 Training & Qualification (M) 2.1.1 (OP) Training of Flight Crew Members 2.1.2 (OP) Training of Check Airmen and Instructors 2.1.3 (OP) Simulators/Training Devices 2.1.4 (OP) Outsource Crewmember Training 2.1.5 (OP) Appropriate Airmen/Crewmember Checks & Quals 2.1.6 (OP) Advanced Qualification Program (AQP) 2.1.7 (OP) Flight Crewmember Flight/Duty/Rest Time 2.1.8 (OP) Training of Operations Control Specialists 2.1.9 (OP) Operations Control Specialist Duty/Rest Time 2.2 Aircraft Operations (H) 2.2.1 (OP) Airmen Duties/Flight Deck Procedures 2.2.2 (OP) Category II & III Ops 2.2.3 (OP) Pilot Operating Limitations/Recent Experience 2.3 Aircraft Equipment (M) 2.3.1 (OP) Appropriate Operational Equipment |
3.2 Flight Operations Engineering (M) 3.2.1 (OP) Aircraft Performance Operating Limitations 3.2.2 (OP) Use of Approved Areas, Routes, and Airports 3.2.3 (OP) Special Navigation Areas of Operation 3.2.4 (OP) RVSM Authorization 3.3 Flight Planning & Monitoring (H) 3.3.1 (OP) Operational Control 3.3.3 (OP) Flight/Load Manifest/Weight & Balance Control 3.3.4 (OP) MEL/CDL/NEF Procedures 3.3.5 (OP) Extended Operations (ETOPS) |
4.1 Training & Qualification (L) 4.1.1 (AW) RII Personnel 4.1.2 (AW) Maintenance Certificate Requirements 4.1.3 (AW) Maintenance/RII Training Program 4.2 Maintenance Planning and Monitoring (H) 4.2.1 (AW) Maintenance/Inspection Requirements 4.2.2 (AW) Maintenance/Inspection Schedule 4.2.3 (AW) AD Management 4.2.4 (AW) Recordkeeping 4.2.5 (AW) Maintenance Control Functions 4.3 Maintenance Operations (H) 4.3.1 (AW) Airworthiness Release / Maintenance Log Requirements 4.3.2 (AW) RII 4.3.3 (AW) MEL/CDL/NEF and Other Deferred Maintenance 4.3.4 (AW) Major Repairs & Alterations 4.3.5 (AW) ETOPS 4.4 Technical Administration (L) 4.4.1 (AW) Special Flight Permits 4.4.2 (AW) MIS/SDR 4.4.3 (AW) Short-term Escalations 4.4.4 (AW) Aircraft Acceptance Process 4.4.5 (AW) Weight & Balance Program 4.5 Maintenance Facilities/Providers (M) 4.5.1 (AW) Maintenance Facility / Main Maintenance Base 4.5.2 (AW) Maintenance Providers 4.5.3 (AW) Line Stations 4.6 Maintenance Special Requirements (M) 4.6.1 (AW) Avionics Special Emphasis Programs 4.6.2 (AW) Maintenance Special Emphasis Programs 4.7 Maintenance Tools & Parts Control (M) 4.7.1 (AW) Control of Calibrated Tools & Test Equipment 4.7.2 (AW) Aircraft Parts/Material Control |
5.1 Training & Qualification (M) 5.1.1 (OP) Training of Flight Attendants 5.1.2 (OP) Flight Attendant Duty/Rest Time 5.2 Cabin Operations (M) 5.2.1 (OP) Crewmember Duties/Cabin Procedures 5.2.2 (OP) Carry-on Baggage Program 5.2.3 (OP) Exit Seating Program 5.2.4 (OP) Passenger Handling |
6.1 Training & Qualification (M) 6.1.1 (OP) Training of Station Personnel 6.1.2 (OP) Hazardous Material Training Program 6.2 Ground Handling (M) 6.2.1 (AW) Fueling 6.2.4 (OP) Line Station Operations/Ground Personnel Duties 6.3 Cargo Acceptance & Handling (H) 6.3.1 (OP) Carriage of Cargo 6.3.2 (OP) Hazardous Materials 6.3.3 (AW) Cargo Handling Equipment Systems & Appliances 6.4 Operations in Ground Icing Conditions (M) 6.4.1 (AW) Operations in Ground Icing 6.4.2 (OP) Operations in Ground Icing |
Subsystem Criticality: High–(H), Medium–(M), Low–(L)
Table 10-1-2B. Mapping of Program Elements to Master List of Functions (SAS Approved Numbering) (Continued)
Title 14 CFR Part 135 (9 or Less) (Peer Group C)
|
1.0 Organizational Management (L) |
2.0 Flight Operations (M) |
3.0 Operational Control (M) |
4.0 Technical Operations (M) |
5.0 Onboard Operations (M) |
6.0 Ground and Station Operations (M) |
|
1.1 Safety Programs 1.1.2 (OP) Safety Program (Ground and Flight) 1.1.3 (AW) CASS 1.1.4 (AW) Reliability Program 1.1.6 (AW) Safety Program 1.2 Operations Management 1.2.1 (OP) Part 119 Required Personnel 1.2.2 (OP) Manual Management 1.2.3 (OP) Computer-Based Recordkeeping System 1.3 Airworthiness Management 1.3.1 (AW) Part 119 Required Personnel 1.3.2 (AW) Manual Management |
2.1 Training & Qualification 2.1.1 (OP) Training of Flight Crew Members 2.1.2 (OP) Training of Check Airmen and Instructors 2.1.3 (OP) Simulators/Training Devices 2.1.4 (OP) Outsource Crewmember Training 2.1.5 (OP) Appropriate Airmen/Crewmember Checks & Quals 2.1.6 (OP) Advanced Qualification Program (AQP) 2.1.7 (OP) Flight Crewmember Flight/Duty/Rest Time 2.1.8 (OP) Training of Operations Control Specialists 2.1.9 (OP) Operations Control Specialist Duty/Rest Time 2.2 Aircraft Operations 2.2.1 (OP) Airmen Duties/Flight Deck Procedures 2.2.2 (OP) Category II & III Ops 2.2.3 (OP) Pilot Operating Limitations/Recent Experience 2.3 Aircraft Equipment 2.3.1 (OP) Appropriate Operational Equipment |
3.2 Flight Operations Engineering 3.2.1 (OP) Aircraft Performance Operating Limitations 3.2.2 (OP) Use of Approved Areas, Routes, and Airports 3.2.3 (OP) Special Navigation Areas of Operation 3.2.4 (OP) RVSM Authorization 3.3 Flight Planning & Monitoring 3.3.1 (OP) Operational Control 3.3.3 (OP) Flight/Load Manifest/Weight & Balance Control 3.3.4 (OP) MEL/CDL/NEF Procedures 3.3.5 (OP) Extended Operations (ETOPS) |
4.1 Training & Qualification 4.1.1 (AW) RII Personnel 4.1.2 (AW) Maintenance Certificate Requirements 4.1.3 (AW) Maintenance/RII Training Program 4.2 Maintenance Planning and Monitoring 4.2.1 (AW) Maintenance/Inspection Requirements 4.2.2 (AW) Maintenance/Inspection Schedule 4.2.3 (AW) AD Management 4.2.4 (AW) Recordkeeping 4.2.5 (AW) Maintenance Control Functions 4.3 Maintenance Operations 4.3.1 (AW) Airworthiness Release/Maintenance Log Requirements 4.3.2 (AW) RII 4.3.3 (AW) MEL/CDL/NEF/and Other Deferred Maintenance 4.3.4 (AW) Major Repairs & Alterations 4.3.5 (AW) ETOPS 4.4 Technical Administration 4.4.1 (AW) Special Flight Permits 4.4.2 (AW) MIS/SDR 4.4.3 (AW) Short-term Escalations 4.4.4 (AW) Aircraft Acceptance Process 4.4.5 (AW) Weight & Balance Program 4.5 Maintenance Facilities/Providers 4.5.1 (AW) Maintenance Facility/Main Maintenance Base 4.5.2 (AW) Maintenance Providers 4.5.3 (AW) Line Stations 4.6 Maintenance Special Requirements 4.6.1 (AW) Avionics Special Emphasis Programs 4.6.2 (AW) Maintenance Special Emphasis Programs 4.7 Maintenance Tools & Parts Control 4.7.1 (AW) Control of Calibrated Tools & Test Equipment 4.7.2 (AW) Aircraft Parts/Material Control |
5.1 Training & Qualification 5.1.1 (OP) Training of Flight Attendants 5.1.2 (OP) Flight Attendant Duty/Rest Time 5.2 Cabin Operations 5.2.1 (OP) Crewmember Duties/Cabin Procedures 5.2.2 (OP) Carry-on Baggage Program 5.2.4 (OP) Passenger Handling |
6.1 Training & Qualification 6.1.1 (OP) Training of Station Personnel 6.1.2 (OP) Hazardous Material Training Program 6.2 Ground Handling 6.2.1 (AW) Fueling 6.2.4 (OP) Line Station Operations/Ground Personnel Duties 6.3 Cargo Acceptance & Handling 6.3.1 (OP) Carriage of Cargo 6.3.2 (OP) Hazardous Materials 6.3.3 (AW) Cargo Handling Equipment Systems & Appliances 6.4 Operations in Ground Icing Conditions 6.4.1 (AW) Operations in Ground Icing 6.4.2 (OP) Operations in Ground Icing |
System Criticality: High–(H), Medium–(M), Low–(L)
Table 10-1-2B. Mapping of Program Elements to Master List of Functions (SAS Approved Numbering) (Continued)
Title 14 CFR Part 135 (Single Pilot) (Peer Group D)
|
1.0 Organizational Management (L) |
2.0 Flight Operations (M) |
3.0 Operational Control (M) |
4.0 Technical Operations (M) |
5.0 Onboard Operations (M) |
6.0 Ground and Station Operations (M) |
|
1.1 Safety Programs 1.1.2 (OP) Safety Program (Ground and Flight) 1.1.6 (AW) Safety Program 1.2 Operations Management 1.2.3 (OP) Computer-Based Recordkeeping System |
2.1 Training & Qualification 2.1.5 (OP) Appropriate Airmen/Crewmember Checks & Quals 2.1.7 (OP) Flight Crewmember Flight/Duty/Rest Time 2.2 Aircraft Operations 2.2.1 (OP) Airmen Duties/Flight Deck Procedures 2.2.3 (OP) Pilot Operating Limitations/Recent Experience 2.3 Aircraft Equipment 2.3.1 (OP) Appropriate Operational Equipment |
3.2 Flight Operations Engineering 3.2.1 (OP) Aircraft Performance Operating Limitations 3.2.2 (OP) Use of Approved Areas, Routes, and Airports 3.2.3 (OP) Special Navigation Areas of Operation 3.2.4 (OP) RVSM Authorization 3.3 Flight Planning & Monitoring 3.3.1 (OP) Operational Control 3.3.3 (OP) Flight/Load Manifest/Weight & Balance Control 3.3.4 (OP) MEL/CDL/NEF Procedures |
4.1 Training & Qualification 4.1.2 (AW) Maintenance Certificate Requirements 4.2 Maintenance Planning and Monitoring 4.2.1 (AW) Maintenance/Inspection Requirements 4.2.2 (AW) Maintenance/Inspection Schedule 4.2.3 (AW) AD Management 4.2.4 (AW) Recordkeeping 4.2.5 (AW) Maintenance Control Functions 4.3 Maintenance Operations 4.3.1 (AW) Airworthiness Release/Maintenance Log Requirements 4.3.3 (AW) MEL/CDL/NEF and Other Deferred Maintenance 4.3.4 (AW) Major Repairs & Alterations 4.4 Technical Administration 4.4.1 (AW) Special Flight Permits 4.4.2 (AW) MIS/SDR 4.4.4 (AW) Aircraft Acceptance Process 4.4.5 (AW) Weight & Balance Program 4.5 Maintenance Facilities/Providers 4.5.1 (AW) Maintenance Facility/Main Maintenance Base 4.5.2 (AW) Maintenance Providers 4.5.3 (AW) Line Stations 4.6 Maintenance Special Requirements 4.6.1 (AW) Avionics Special Emphasis Programs 4.7 Maintenance Tools & Parts Control 4.7.1 (AW) Control of Calibrated Tools & Test Equipment 4.7.2 (AW) Aircraft Parts/Material Control |
5.2 Cabin Operations 5.2.1 (OP) Crewmember Duties/Cabin Procedures 5.2.2 (OP) Carry-on Baggage Program 5.2.4 (OP) Passenger Handling |
6.1 Training & Qualification 6.1.1 (OP) Training of Station Personnel 6.1.2 (OP) Hazardous Material Training Program 6.2 Ground Handling 6.2.1 (AW) Fueling 6.2.4 (OP) Line Station Operations/Ground Personnel Duties 6.3 Cargo Acceptance & Handling 6.3.1 (OP) Carriage of Cargo 6.3.2 (OP) Hazardous Materials 6.3.3 (AW) Cargo Handling Equipment Systems & Appliances 6.4 Operations in Ground Icing Conditions 6.4.1 (AW) Operations in Ground Icing 6.4.2 (OP) Operations in Ground Icing |
System Criticality: High–(H), Medium–(M), Low–(L)
Table 10-1-2B. Mapping of Program Elements to Master List of Functions (SAS Approved Numbering) (Continued)
Title 14 CFR Part 135 Helicopter Air Ambulance (HAA) (Peer Group E)
|
1.0 Organizational Management |
2.0 Flight Operations |
3.0 Operational Control |
4.0 Technical Operations |
5.0 Onboard Operations |
6.0 Ground and Station Operations |
|
1.1 Safety Programs (H) 1.1.2 (OP) Safety Program (Ground and Flight) 1.1.3 (AW) CASS 1.1.4 (AW) Reliability Program 1.1.6 (AW) Safety Program 1.2 Operations Management (L) 1.2.1 (OP) Part 119 Required Personnel 1.2.2 (OP) Manual Management 1.2.3 (OP) Computer-Based Recordkeeping System 1.3 Airworthiness Management (L) 1.3.1 (AW) Part 119 Required Personnel 1.3.2 (AW) Manual Management |
2.1 Training & Qualification (M) 2.1.1 (OP) Training of Flight Crew Members 2.1.2 (OP) Training of Check Airmen and Instructors 2.1.3 (OP) Simulators/Training Devices 2.1.4 (OP) Outsource Crewmember Training 2.1.5 (OP) Appropriate Airmen/Crewmember Checks & Quals 2.1.6 (OP) Advanced Qualification Program (AQP) 2.1.7 (OP) Flight Crewmember Flight/Duty/Rest Time 2.1.8 (OP) Training of Operations Control Specialists 2.1.9 (OP) Operations Control Specialist Duty/Rest Time 2.2 Aircraft Operations (H) 2.2.1 (OP) Airmen Duties/Flight Deck Procedures 2.2.2 (OP) Category II & III Ops 2.2.3 (OP) Pilot Operating Limitations/Recent Experience 2.3 Aircraft Equipment (M) 2.3.1 (OP) Appropriate Operational Equipment |
3.2 Flight Operations Engineering (M) 3.2.1 (OP) Aircraft Performance Operating Limitations 3.2.2 (OP) Use of Approved Areas, Routes, and Airports 3.2.3 (OP) Special Navigation Areas of Operation 3.3 Flight Planning & Monitoring (H) 3.3.1 (OP) Operational Control 3.3.3 (OP) Flight/Load Manifest/Weight & Balance Control 3.3.4 (OP) MEL/CDL/NEF Procedures |
4.1 Training & Qualification (L) 4.1.1 (AW) RII Personnel 4.1.2 (AW) Maintenance Certificate Requirements 4.1.3 (AW) Maintenance/RII Training Program 4.2 Maintenance Planning and Monitoring (H) 4.2.1 (AW) Maintenance/Inspection Requirements 4.2.2 (AW) Maintenance/Inspection Schedule 4.2.3 (AW) AD Management 4.2.4 (AW) Recordkeeping 4.2.5 (AW) Maintenance Control Functions 4.3 Maintenance Operations (H) 4.3.1 (AW) Airworthiness Release/Maintenance Log Requirements 4.3.2 (AW) RII 4.3.3 (AW) MEL/CDL/NEF and Other Deferred Maintenance 4.3.4 (AW) Major Repairs & Alterations 4.4 Technical Administration (L) 4.4.1 (AW) Special Flight Permits 4.4.2 (AW) MIS/SDR 4.4.3 (AW) Short-term Escalations 4.4.4 (AW) Aircraft Acceptance Process 4.4.5 (AW) Weight & Balance Program 4.5 Maintenance Facilities/Providers (M) 4.5.1 (AW) Maintenance Facility/Main Maintenance Base 4.5.2 (AW) Maintenance Providers 4.5.3 (AW) Line Stations 4.6 Maintenance Special Requirements (M) 4.6.1 (AW) Avionics Special Emphasis Programs 4.6.2 (AW) Maintenance Special Emphasis Programs 4.7 Maintenance Tools & Parts Control (M) 4.7.1 (AW) Control of Calibrated Tools & Test Equipment 4.7.2 (AW) Aircraft Parts/Material Control |
5.2 Cabin Operations (M) 5.2.1 (OP) Crewmember Duties/Cabin Procedures 5.2.2 (OP) Carry-on Baggage Program 5.2.4 (OP) Passenger Handling |
6.1 Training & Qualification (M) 6.1.1 (OP) Training of Station Personnel 6.1.2 (OP) Hazardous Material Training Program 6.2 Ground Handling (M) 6.2.1 (AW) Fueling 6.2.4 (OP) Line Station Operations/Ground Personnel Duties 6.3 Cargo Acceptance & Handling (H) 6.3.1 (OP) Carriage of Cargo 6.3.2 (OP) Hazardous Materials 6.3.3 (AW) Cargo Handling Equipment Systems & Appliances 6.4 Operations in Ground Icing Conditions (M) 6.4.1 (AW) Operations in Ground Icing 6.4.2 (OP) Operations in Ground Icing |
Subsystem Criticality: High–(H), Medium–(M), Low–(L)
Table 10-1-2B. Mapping of Program Elements to Master List of Functions (SAS Approved Numbering) (Continued)
Title 14 CFR Part 145 Repair Stations Within the United States (Peer Group F)
|
1.0 Organizational Management (L) |
2.0 Flight Operations |
3.0 Operational Control |
4.0 Technical Operations (M) |
5.0 Onboard Operations |
6.0 Ground and Station Operations |
|
1.1 Safety Programs 1.1.6 (AW) Safety Program 1.4 Repair Station Management 1.4.1 Personnel Records 1.4.2 Certificate Requirements 1.4.3 Manuals 1.4.4 Quality Control System |
|
|
4.1 Training & Qualification 4.1.4 Training and Qualifications 4.2 Maintenance Planning and Monitoring 4.2.6 Technical Data 4.2.7 Air Carrier and Air Operator Requirements 4.2.8 Domestic European Aviation Safety Agency (EASA) 4.3 Maintenance Operations 4.3.6 Maintenance Process 4.3.7 Work Away from Station 4.4 Technical Administration 4.4.6 Record Systems 4.5 Maintenance Facilities/Providers 4.5.4 Housing and Facilities 4.5.5 Contract Work–Certificated 4.5.6 Contract Work–Noncertificated 4.7 Maintenance Tools & Parts Control 4.7.3 Tools and Equipment 4.7.4 Parts and Materials |
|
|
System Criticality: High–(H), Medium–(M), Low–(L)
Table 10-1-2B. Mapping of Program Elements to Master List of Functions (SAS Approved Numbering) (Continued)
Title 14 CFR Part 145 Repair Stations Outside the United States without an Aviation Safety Agreement (Peer Group G)
Title 14 CFR Part 145 Outside United States with Aviation Safety Agreement (Peer Group H)
|
1.0 Organizational Management (L) |
2.0 Flight Operations |
3.0 Operational Control |
4.0 Technical Operations (M) |
5.0 Onboard Operations |
6.0 Ground and Station Operations |
|
1.1 Safety Programs 1.1.6 (AW) Safety Program 1.4 Repair Station Management 1.4.1 Personnel Records 1.4.2 Certificate Requirements 1.4.3 Manuals 1.4.4 Quality Control System |
|
|
4.1 Training & Qualification 4.1.4 Training and Qualifications 4.2 Maintenance Planning and Monitoring 4.2.6 Technical Data 4.2.7 Air Carrier and Air Operator Requirements 4.3 Maintenance Operations 4.3.6 Maintenance Process 4.3.7 Work Away from Station 4.4 Technical Administration 4.4.6 Record Systems 4.5 Maintenance Facilities/Providers 4.5.4 Housing and Facilities 4.5.5 Contract Work–Certificated 4.5.6 Contract Work–Noncertificated 4.7 Maintenance Tools & Parts Control 4.7.3 Tools and Equipment 4.7.4 Parts and Materials |
|
|
System Criticality: High–(H), Medium–(M), Low–(L)
Table 10-1-2B. Mapping of Program Elements to Master List of Functions (SAS Approved Numbering) (Continued)
All Peer Groups
|
1.0 Organizational Management |
2.0 Flight Operations |
3.0 Operational Control |
4.0 Technical Operations |
5.0 Onboard Operations |
6.0 Ground and Station Operations |
|
1.1 Safety Programs 1.1.2 (OP) Safety Program (Ground and Flight) 1.1.3 (AW) CASS 1.1.4 (AW) Reliability Program 1.1.6 (AW) Safety Program 1.2 Operations Management 1.2.1 (OP) Part 119 Required Personnel 1.2.2 (OP) Manual Management 1.2.3 (OP) Computer-Based Recordkeeping System 1.3 Airworthiness Management 1.3.1 (AW) Part 119 Required Personnel 1.3.2 (AW) Manual Management 1.3.3 (AW) CASE 1.4 Repair Station Management 1.4.1 (AW) Personnel Records 1.4.2 (AW) Certificate Requirements 1.4.3 (AW) Manuals 1.4.4 (AW) Quality Control System |
2.1 Training & Qualification 2.1.1 (OP) Training of Flight Crew Members 2.1.2 (OP) Training of Check Airmen and Instructors 2.1.3 (OP) Simulators/Training Devices 2.1.4 (OP) Outsource Crewmember Training 2.1.5 (OP) Appropriate Airmen/Crewmember Checks & Quals 2.1.6 (OP) Advanced Qualification Program (AQP) 2.1.7 (OP) Flight Crewmember Flight/Duty/Rest Time 2.1.8 (OP) Training of Operations Control Specialists 2.1.9 (OP) Operations Control Specialist Duty/Rest Time 2.2 Aircraft Operations 2.2.1 (OP) Airmen Duties/Flight Deck Procedures 2.2.2 (OP) Category II & III Ops 2.2.3 (OP) Pilot Operating Limitations/Recent Experience 2.3 Aircraft Equipment 2.3.1 (OP) Appropriate Operational Equipment |
3.1 Training & Qualification 3.1.1 (OP) Training and Qualifications of Dispatchers and Flight Followers 3.1.2 (OP) Dispatcher Duty/Rest Time 3.2 Flight Operations Engineering 3.2.1 (OP) Aircraft Performance Operating Limitations 3.2.2 (OP) Use of Approved Areas, Routes, and Airports 3.2.3 (OP) Special Navigation Areas of Operation 3.2.4 (OP) RVSM Authorization 3.3 Flight Planning & Monitoring 3.3.1 (OP) Operational Control 3.3.2 (OP) Dispatch/Flight Release 3.3.3 (OP) Flight/Load Manifest/Weight & Balance Control 3.3.4 (OP) MEL/CDL/NEF Procedures 3.3.5 (OP) Extended Operations (ETOPS) |
4.1 Training & Qualification 4.1.1 (AW) RII Personnel 4.1.2 (AW) Maintenance Certificate Requirements 4.1.3 (AW) Maintenance/RII Training Program 4.1.4 (AW) Training and Qualifications 4.2 Maintenance Planning and Monitoring 4.2.1 (AW) Maintenance/Inspection Requirements 4.2.2 (AW) Maintenance/Inspection Schedule 4.2.3 (AW) AD Management 4.2.4 (AW) Recordkeeping 4.2.5 (AW) Maintenance Control Functions 4.2.6 (AW) Technical Data 4.2.7 (AW) Air Carrier and Air Operator Requirements 4.2.8 (AW) Domestic European Aviation Safety Agency (EASA) 4.3 Maintenance Operations 4.3.1 (AW) Airworthiness Release/Maintenance Log Requirements 4.3.2 (AW) RII 4.3.3 (AW) MEL/CDL/NEF and Other Deferred Maintenance 4.3.4 (AW) Major Repairs & Alterations 4.3.5 (AW) ETOPS 4.3.6 (AW) Maintenance Process 4.3.7 (AW) Work Away from Station 4.4 Technical Administration 4.4.1 (AW) Special Flight Permits 4.4.2 (AW) MIS/SDR 4.4.3 (AW) Short-term Escalations 4.4.4 (AW) Aircraft Acceptance Process 4.4.5 (AW) Weight & Balance Program 4.4.6 (AW) Record Systems 4.5 Maintenance Facilities/Providers 4.5.1 (AW) Maintenance Facility/Main Maintenance Base 4.5.2 (AW) Maintenance Providers 4.5.3 (AW) Line Stations 4.5.4 (AW) Housing and Facilities 4.5.5 (AW) Contract Work–Certificated 4.5.6 (AW) Contract Work–Noncertificated 4.6 Maintenance Special Requirements 4.6.1 (AW) Avionics Special Emphasis Programs 4.6.2 (AW) Maintenance Special Emphasis Programs 4.7 Maintenance Tools & Parts Control 4.7.1 (AW) Control of Calibrated Tools & Test Equipment 4.7.2 (AW) Aircraft Parts/Material Control 4.7.3 (AW) Tools and Equipment 4.7.4 (AW) Parts and Materials |
5.1 Training & Qualification 5.1.1 (OP) Training of Flight Attendants 5.1.2 (OP) Flight Attendant Duty/Rest Time 5.2 Cabin Operations 5.2.1 (OP) Crewmember Duties/Cabin Procedures 5.2.2 (OP) Carry-on Baggage Program 5.2.3 (OP) Exit Seating Program 5.2.4 (OP) Passenger Handling |
6.1 Training & Qualification 6.1.1 (OP) Training of Station Personnel 6.1.2 (OP) Hazardous Material Training Program 6.2 Ground Handling 6.2.1 (AW) Fueling 6.2.4 (OP) Line Station Operations/Ground Personnel Duties 6.3 Cargo Acceptance & Handling 6.3.1 (OP) Carriage of Cargo 6.3.2 (OP) Hazardous Materials 6.3.3 (AW) Cargo Handling Equipment Systems & Appliances 6.4 Operations in Ground Icing Conditions (M) 6.4.1 (AW) Operations in Ground Icing 6.4.2 (OP) Operations in Ground Icing |
10-1-2-7 through 10-1-2-29 RESERVED.