Air Travel Complaint - Comment Form

Please use this form for all consumer and civil rights complaints

Need more information?

Learn more about submitting an air travel complaint.

Items marked with a * are required.

Personal Information:

I am

Contact Information:

Address:

City:

State:

Zip Code:

Home Phone:

Either Email Address or Daytime Phone is required

Email Address:

Verify Email Address:

Daytime Phone:

Would you like a copy of this submission sent to your email? Yes No

Complaint/Comment Information:

Airline/Company:

* (If not listed or not applicable select "OTHER")

Flight Date (if applicable):

(Date Format: mm/dd/yyyy)

Month:

Date:

Year:

Flight Itinerary (if applicable):

(Cities / Flight Number)

Description of Problem/Inquiry/Comment*

Attach a file (Optional):

File Name: (Please click the "Browse" button to select the file and click "Upload File" button.)

Permissions :

Please check the following boxes, as appropriate. (Checking either yes or no will have no bearing on DOT's handling of your complaint/inquiry/opinion.)

I agree to permit DOT to provide a copy of my complaint/inquiry/opinion and related documentation to the following entities, as appropriate:

State and local governments in the U.S. (e.g., a state airport authority)*

No Yes

Federal agencies in the U.S. other than DOT (e.g., Transportation Security Administration)*

No Yes

International organizations outside the U.S. that might also have jurisdiction over aviation issues or that facilitate the investigation of airline consumer complaints (e.g., a national enforcement body in Europe, European Civil Aviation Conference(ECAC))*

No Yes

Note - Please only hit Submit once as our system sometimes takes a few moments to process your complaint.

A federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number. The OMB Control Number for this information collection is 2105-5068. Public reporting for this collection of information is estimated to be approximately 15 minutes per response, including the time for reviewing instructions, gathering the data needed, and completing and reviewing the collection of information. All responses to this collection of information are voluntary, and will be provided confidentiality to the extent allowed by the Freedom of Information Act (FOIA). Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Aviation Consumer Protection Division, Office of the Secretary, W96-473, 1200 New Jersey Avenue, SE, Washington, D.C. 20590.

If you use the web complaint form above, we would welcome any comments that you may have about that process.
Please email any such comments to airconsumer2@dot.gov.
(That address does not accept complaints about air service, only comments about the web complaint form process.)