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Summary

In this follow-up to our August 2003 report, we found that the Department is making progress in reducing the number of delinquent and charged-off travel card accounts. However, proper follow-through and implementation of travel card policies is needed, since delinquencies and charge-offs continue to occur. We recommended that the Department (1) implement salary offsets and split travel reimbursements to address delinquent and charged-off accounts of current employees; (2) work with the General Services Administration to identify methods to recoup charged-off amounts from former employees; and (3) ensure Operating Administrations comply with departmental policy to discipline employees who are delinquent in paying their bills or whose accounts are charged off.