Summary

On July 25, 2014, Wayne Allen, a former salesman, for ASAP Relocations, Inc. (ASAP), San Jose, California, pleaded guilty in California Superior Court. On August 8, 2014, Adalinda Reyna-Mendoza, a former customer service representative and dispatcher, pleaded guilty in California Superior Court. The charges were related to their participation in a scheme to defraud moving customers.

It was alleged that Allen, Reyna-Mendoza and other employees, including ASAP’s owner, lured moving customers with lowball quotes. Once the moves were in progress, customers were told their furniture and other belongings would be taken to storage unless they paid additional fees for packing and packaging supplies.

We conducted this investigation jointly with the Consumer Protection and Workers’ Compensation Units of the Santa Clara County District Attorney’s Office, the California Public Utilities Commission, the California Franchise Tax Board, the Alameda and Monterey County District Attorneys’ Offices, and the FBI, with assistance from the Federal Motor Carrier Safety Administration.