Summary

On March 5, 2013, a grand jury in Santa Clara County, California, charged eight individuals who owned and/or were employed by ASAP Relocations, Incorporated (ASAP), San Jose, California, for their respective roles in a scheme to defraud customers who had hired ASAP to move their household goods.  The individuals charged were: Roni Hayon, ASAP owner and Chief Executive Officer; Adii Therese Karter, Hayon's wife; Wayne Allen, ASAP Sales Manager; Adalinda Reyna-Mendoza, ASAP Customer Service and Dispatch Manager; Elazar Nisanov, ASAP Foreman; Moaz Kadesh, ASAP Foreman and Office Manager; Ido Or, ASAP Foreman and Office Manager; and Noam Israeli, ASAP Foreman and Office Manager.  The charges include conspiracy to commit grand theft, extortion, money laundering, tax fraud, and filing false employment tax returns. 

OIG has participated in several operations in conjunction with investigations of household goods moving companies with numerous complaints against them for holding customers' goods hostage until illegally inflated charges were paid.  In January 2010, an OIG agent arranged for a move with ASAP from Nevada to California and received a telephone quote of $1,461. After the goods were loaded, the agent was informed that the move would cost $3,138, more than twice the original quote.  Of the $1,677 in overages, $900 was for packing materials.

We are investigating this case jointly with the Santa Clara District Attorney's Office, Monterey County District Attorney's Office, the Alameda County District Attorney's Office, and the Federal Bureau of Investigation.  

Note:  An indictment, information, and criminal complaint are only accusations by the Government.  All defendants are presumed innocent unless and until proven guilty.