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Summary

Enclosed is our Interim Report on the Airline Customer Service Commitment, as required by The Wendell H. Ford Aviation Investment and Reform Act for the 21 st Century. As requested, we are reporting on the status of the Airlines' Customer Service Plans to carry out the Commitment and whether the Airlines modified their contracts of carriage to reflect all items in their Plans. Overall, the Airlines are at the 6-month point in implementing their Plans. We will issue a final report by December 31, 2000, on the effectiveness of the Airlines' Plans to improve customer service. By December, the Airlines will have had a full year in which to fully implement their Plans.