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Summary

On September 9, we initiated a follow-up review on the performance of U.S. airlines in implementing provisions of the Airline Customer Service Commitment. Our focus will be on select provisions of the Commitment and related issues that have an immediate impact on passengers, such as: (1) notification of delays and cancellations, (2) frequent flyer program, (3) overbooking and denied boardings, and (4) accommodation for disabled and special needs passengers. In addition, we will evaluate how well the Department is overseeing and investigating air travel and consumer protection requirements.