There are many kinds of moving fraud. One of the most common is when a “rogue” mover provides a low cost quote to perform an interstate move, loads your goods onto their truck, and then claims your load is over the weight estimate and the additional weight will be charged at an exorbitant price per pound. Consumers are forced to pay double or higher the original estimate just to get their belongings back.

Can filing a complaint make a difference?

Filing a complaint with FMCSA is your chance to help identify moving companies, brokers, and auto transporters who are reported to have engaged in violations of the commercial regulations. These complaints, along with other data sources, are used to make decisions about which companies FMCSA will investigate.

When should I file a complaint?

FMCSA’s online complaint tool is intended for investigation of a past event involving a violation of a law or regulation within the jurisdiction of the FMCSA. IMPORTANT: If this is a safety emergency, please call 911 immediately. The complaint tool is intended only for investigation of past events.

How does the complaint process work?

Your complaint will be entered into FMCSA's National Consumer Complaint Database and will be used for analytical and statistical purposes. Your complaint will be maintained in the company’s file as part of its permanent record. If FMCSA decides to take enforcement action against the company you may be contacted to provide additional information and documentation.

What do I need to file a complaint?

Before using our online complaint tool, please collect:

• Your name, address and telephone number
• The name, address and telephone number of the moving company, broker or auto transporter
• Origin and destination of the shipment
• The U.S. Department of Transportation (U.S. DOT) and Motor Carrier (MC) identification numbers, if available
• Details on the alleged specific violation(s)

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