The Survivor Outreach Services (SOS) program strives to demonstrate the Army's commitment to Families of the Fallen by providing enhanced support and standardized services to Active, Reserve, and Alabama Army National Guard Families. SOS is a holistic and multi-agency approach to delivering services to Survivors by providing services at the garrisons and communities closest to where Families live. SOS allows the Army to better identify the needs of others touched by the loss of a Soldier
Our Mission
- Expand and improve services to Survivors
- Define roles and responsibilities for all agencies and all components
- Improve responsiveness and streamline the assistance process for Families
- Provide Support Coordinators, Financial Counselors, and Benefits Coordinators locally available to Survivors
Benefits Coordinators
Benefits Coordinators provide expertise on local, state and Federal benefits. They work with the Casualty Assistance Officer to provide guidance and assistance with benefits, applications and benefit providers to the Family. Benefits Coordinators can assist with the items below.
- SGLI payment
- Family SGLI payment
- Traumatic SGLI payment
- Provided assistance with commercial life insurance
- VA benefits
- SBP Annuity
- Thrift Savings Plan funds transfer
- Social Security Benefits for spouse and eligible children
- TRICARE Medical/Dental
- Updated Uniformed Services Identification and Privilege Card (ID card)
- State-Specific Benefits
Financial Counselors
Financial Counselors provide financial assistance, investment education, and estate planning in order to assist the surviving Family member in reaching their financial goals. Financial Counselors work closely with the Casualty Assistance Benefit Coordinator and legal assistance to ensure estate and financial issues are addressed.
- Beneficiary financial counseling service
- Financial Counseling
Support Coordinators
Support Coordinators function as the long term support personnel for Survivors. Support Coordinators facilitate and coordinate support groups, briefings to the community and leadership, and provide life skills and supportive counseling. Support Coordinators work closely with the Casualty Assistance Center, Benefit Coordinators and the Casualty Assistance Officer to ensure the Survivor receives necessary services.