Where can I find help with Army Enterprise Services?

Published 02/04/2010 11:40 AM | Updated 09/12/2016 03:12 PM

Need help?

The Army's Enterprise Service Desk supports a wide variety of the Army's Enterprise Services including Enterprise Email, the Army Knowledge Online, and more. If you need help with the AKO or any Enterprise Service you may contact the ESD for asistance. The Army's Enterprise Service Desk is available 24 hours a day 7 days a week to support your mission. If you need assistance and can not locate the response to your problem in our knowledge base please contact us directly.

Click here!
Submit a ticket directly through our help site

Email Us!	Please contact us at: army.esd-w.support@mail.mil

Phone	1-866-335-ARMY (2769) Top level of the menu (will require additional input per the menu item selected):
	Option 3 - AKO and AKO-S Option 4 - Network Access, desktop phone, radio services, Windows related hardware/software, printers, and multi-function devices Option 5 - Enterprise Email and approved Mobile Devices Option 6 - SharePoint, Collaboration, and DISA DEPS Option 7 - Procurement Systems (PADDS, SPS, FPDS-NG, ACBIS), Application Migration, and all other Enterprise Services.

For a detailed breakdown of the updated phone menu, please review Article 1527.

More help

Browse through the topics below for our most frequently requested help subjects. From password help to CAC use and even how AKO can help get your W-2 you can check the help topics below for more information.

AKO Portal Content Management: Our most frequently requested help topics all on one page
The AKO Certificate Warning: The DoD's root certificate is something you can download and install to bypass the certificate warnings when connecting to AKO
Password help: Are you having an issue with your password? Either trying to make a new one or maintaining it regularly. Check here for information and advice.
AKO and CAC use: The Army wants you to use your CAC as much as possible. Check here for information on how AKO manages CAC use.
Register for a new account (Army affiliated): Users in the service of the Army, including Civilians, are authorized full AKO accounts. Here is how you register.
Register for a new account (Guest user): AKO offers limited access "guest" accounts for users who are either not in the service or who will soon join.
W-2 Information: Trying to get your W-2? You may need access to your AKO mail to obtain your My Pay log in information.