Currently, the Reserve Health Readiness Program (RHRP) conducts Post Deployment Health Reassessments (PDHRAs) for Army Corps of Engineers and INSCOM civilian employees who have returned from deployment.
Merchant Marine Reserve officers are eligible to receive the individual medical readiness services provided to the Navy Reserve.
- The PDHRA is offered individually through the call center.
- Logistics Health Inc., enters all data into the PDHRA module which populates MEDPROS in real time.
Your Responsibility
- It's your responsibility to order the PDHRA services.
- Call the PDHRA Call Center at 1-888-734-7299, option 3 (available 24/7)
Physical or Medical Conditions
If you have a physical or medical condition:
- Notify your local Injury Compensation Program Administrator (ICPA) for workman’s compensation advice and assistance. Contact your Operations Center if you don't know who to contact.
- Use your assigned Occupational Health Clinic or personal physician to review your condition and provide care.
*You're responsible for knowing who your ICPA is and which Occupational Health Clinic you're assigned to.
Mental Health Conditions
If you have a mental health condition:
- Notify your local ICPA for workman’s compensation advice and assistance. Call your Operations Center if you don't know who to contact.
- For care, contact your:
- Employee Assistance Program (EAP),
- Occupational Health Clinic,
- Military OneSource, or
- Personal physician
Frequently Asked Questions
Questions for Unit Points of Contact
Q2:
How do I schedule and submit an event?
A:
USAR and ARNG have the option of entering an event voucher in the Army’s Automated Voucher System (AVS). All other branches should contact the IMR Department at RHRP at 1-800-666-2833, ext 3508 for assistance.
Q7:
How do I submit/cancel a group event?
A:
Group events must be submitted through AVS for USAR and ARNG. All other branches should contact their command for further guidance on how to request a group event. To cancel a group event, contact your event coordinator or contact IMR at 1-800-666-2833, ext 3508.
Q11:
How do I get a copy of my Service members' PHA or dental exams?
A:
Please refer to your Service Component module (e.g., MRRS, PIMR, MEDPROS, PHA or DenClass) or medical readiness coordinator.
- For PHA, contact Medical Operations at 1-800-666-2833, ext. 1207.
- For Dental, call Customer Service at 1-800-666-2833, ext. 3555.
Q13:
How do I get a service expedited?
A:
In very rare instances (e.g. very short notice deployment to a disaster site) you can get services expedited.
- For an individual appointment, the command’s IMR representative should call Customer Service at 1-800-666-2833.
- For a group event, the command’s IMR representative should call their event coordinator or 1-800-666-2833, ext. 3555.
Q16:
What are the cancellation and no show policies?
A:
- Decreasing services requested with 14 and 6 calendar days of the event date will result in a Cancellation Fee.
- Decreasing services requested within 5 calendar days of the event date will result in a No-Show Fee.
- Failure to meet GE minimums will also result in a No-Show Fee.
Questions for Service Members
Q3:
How do I start my PHA?
A:
For USAR only, and only for an in-clinic appointment: you need to start the process on your AKO site. Complete the Service member portion and call Customer Service at 1-888-697-4299 to schedule the face-to-face appointment. If you are having problems accessing your AKO site, call the number above and complete the Service member portion over the phone.
If you are getting your PHA at a group event, you should not complete the AKO portion of the PHA as this information will be obtained at the event.
All other branches contact your command.
Q4:
What is a CAE?
A:
A Comprehensive Audio Evaluation (CAE) is more than just an audiogram and is used to determine the hearing portion of the PULHES when a possible loss of hearing has been identified. The CAE includes a bone-density screening and can also include a SPeech Recognition In Noise Test (SPRINT) if needed.
Q7:
What do I need to bring to my clinic appointment?
A:
RHRP will send (by Federal Express) a package of paperwork and/or supplies to you prior to your appointment. Please review and complete all necessary paperwork before the scheduled appointment and bring all materials with you. Also bring any relevant medical documentation (i.e., MRB, profiles, etc.) and your prescription eyeglasses if attending a PHA.
Q13:
What happens if I refuse services at an appointment or a group event?
A:
If you have documentation to show you’ve had the service, you should make a copy and give it to the provider. If you just don’t want the service or are unsure if you need the service, you should contact your Command’s IMR representative for guidance before refusing the service, as there may be repercussions with your command for doing so.
Questions for DoD Civilians
Q2:
How do I get my PDHRA completed?
A:
You can find the PDHRA on AKO. Complete your portion there and then call the PDHRA Call Center, which is available 24 hours a day/ 7 days a week at 1-888-734-7299, option 3.