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APLSS |
Quick Reference Guide |
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Have you received an official survey in the mail about your visit to a provider
within the Bassett Army Community Hospital (BACH) system? Don't throw these
surveys away! They are a chance to provide BACH with anonymous feedback which
the command staff monitors carefully.
APLSS, Army Provider Level Satisfaction Survey, is a survey that is administered
by the Office of the U.S. Army Surgeon General. This survey focuses on issues
ranging from how the provider communicated with the patient during the visit,
access to care, cleanliness of the facility, and courtesy of the staff. Patients
are randomly mailed a letter asking them to complete a brief questionnaire
regarding their care at BACH. The survey consists of 24 questions. There are
three different ways a patient can complete the questionnaire. The first is by
calling the toll-free number and utilizing a voice response system. The second
method is completing the written survey and mailing in the provided
pre-addressed and postage paid envelope. The third, and preferred method, is an
Internet based survey where the patients can log in with the username and a
password provided in the letter sent to them about the survey. The results of
this survey are confidential and provide immediate feedback to the leadership of
BACH as well as the Office of the U.S. Army Surgeon General.
Why is the APLSS so important to the BACH leadership?
All comments and concerns are always a top priority for every member of your
BACH team. We continuously strive to provide the best healthcare for our
patients. Completing the survey gives you, the patient, the opportunity to have
your voice heard by BACH leadership. We use the survey results to identify areas
for performance improvement. You also have the ability to formally recognize
people or services that performed exceptionally. Additionally, funds for your
hospital are also generated based on your responses and overall satisfaction
ratings.
So next time you get an APLSS letter in the mail, please take the time to
complete the survey. The responses that you give the BACH team help all our
patients receive the best possible care.
Read our
APLSS Brochure |
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