Claims Department

Hours of Operation

Monday - Wednesday & Friday, 0800 - 1630; Thursday 1300-1630

Mission

The Claims Department adjudicates claims from Soldiers, their family members, and eligible DoD employees for damage to or loss of property during government shipment or storage and for certain other instances of damage or loss that are incident to service. The Department also adjudicates claims for personal injury or damage to property cause by the negligent acts or omissions of government personnel. In addition, the Department pursues affirmative claims against household goods carriers for damage to property and against third parties who damage government property or cause injury to Soldiers or their family members resulting in medical care at government expense.

INFORMATION PAPERS, RESOURCES, & REFERENCES