Household Goods
For information about household goods in-bound shipments, contact the Joint Personal Property Shipping Office (JPPSO)- Northeast..
Visit the web site: http://www.ppahq.af.mil/units/jppsodet.2/index.asp
Personal Property Processing Office, 3 Kirkland Street, Hanscom AFB - 781-377-7491
Household Goods Claims
If you discover loss or damage, upon delivery, you are required to list the loss or damage on the "Joint Statement of Loss or Damage at Delivery" (DD Form 1840). The carrier or carrier's representative will provide you with this form at time of delivery. This form is to be completed jointly by you and the carrier or carrier's representative who is delivering the shipment. The DD Form 1840 serves as a notice to the carrier of loss or damage and a receipt of delivery.
If you discover additional loss or damage not annotated on the DD Form 1840, you must use the "Notice of Loss or Damage" (DD Form 1840-R) on the reverse of the DD Form 1840. You have up to 70 days to inspect your property and record all loss or damage. In all instances the completed DD Forms 1840/1840R must be delivered to your local claims office in the record listing no later than 70 days from date of delivery. Failure to deliver the form or list all items may result in a reduction of the amount payable on your claim.
You have two years from the date your shipment was delivered to file your claim against the government. However, to assure prompt settlement, claims should be filed as soon as the damage or loss is apparent. Bear in mind that you cannot legally receive double payment for the same damage. Should this happen you would be responsible for returning any overpayment to the government.
You must allow both the government and the carrier to inspect the damage if either request to do so. Do not dispose of damaged items until the damage has been inspected by all proper parties or you have been notified to dispose of it. In the case of mildewed or smoke-damaged items, you may be required to keep the articles until your claim is settled, at which time some items may have to be disposed of through salvage channel.
Claims may be filed for the following:
Household goods
Hold baggage
Loss in the barracks
Loss at government quarters, and
Vehicle losses.
All claims presented due to fire, flood,theft, vandalism, or unusual occurrences as well as damage due to mishandling during a government move are considered and a Personnel Claim may be filed.
Forms for the Claims Process:
- Claim for Loss Of Or Damage to Personal Property Incident to Service
- Information About Filing Your Claim
- List of Property and Claims Analysis Chart
Questions regarding the filing of personnel claims or our notary services can be addressed by calling (978) 796-2701. Personnel claims may be submitted in person or mailed to the below address.
The Army has a new computer program, Personal Claims Army Information System. This program allows Soldiers and Army Civilians to file Personal Claims through the Internet. Read More.
USAG Fort Devens
Office of the Legal Advisor
Claims, Box 5
43 Quebec Street
Devens, MA 01434-4479