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• Technical Financial Customer Service Representative Call Center

Job Location

Phoenix, AZ 85067

United States

Industry

Computer and Mathematical

Posting Partner

Convergys

Description

Job Title: Technical Financial Customer Service Representative Call Center Job Description The Technical Financial Customer Service Representative position interfaces with customers via inbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. **Essential Functions/Core Responsibilities** Do you have an interest in supporting small businesses and accountants? Do you love technology and enjoy working in a fun environment troubleshooting for business professionals? Do you have QuickBooks or financial software experience? If you have always dreamed about having a job doing what you love to do, then come join the team! Convergys, formerly known as Stream Global Services, continues to grow in Phoenix! We're talking about paid training, competitive wages, and greater career potential. These immediate openings in technical and customer support will be the start you have been waiting for. At Convergys, our Technical Support Professionals are treated like the winners they are! As a Technical Support Professional, you'll be assisting people all over the country, providing advice and solving problems. It can be challenging work, but you'll be rewarded for helping people quickly, professionally while making them smile. You will answer calls from customers, helping them resolve issues while inputting their call information into the computer. • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • May offer additional products and/or services • Track, document and retrieve information in call tracking database • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff **Candidate Profile** • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws **Career Framework Role** Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: USA, Phoenix, AZ- South Mountain Language Requirements: Education: HIGH_SCHOOL_DIPLOMA_GED_11_YEARS: general studies (Required) Work Experience: Time Type: Full time **Who We Are** At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people. For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers. For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way! **Build Your Career With Convergys** When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips! Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team. **Convergys has careers available in 31 countries at 150+ locations.** Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.

Work Types

Other