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AKO Insider article featuring CW3 Danberry

THE TOP 7 CURRENT PROBLEMS [with SOLUTIONS] BEING EXPERIENCED

1:  Most DoD website access problems can be fixed by following these adjustments to your Internet Explorer (or Google Chrome) web browser.

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2:  The latest versions of the Apple Mac OS (Mountain Lion - 10.8 and Lion 10.7.x) DON'T support CAC natively.  Please remember this when you upgrade to Mountain Lion  - (10.8) or Lion (10.7) from Snow Leopard (10.6.8).  We have found 8 different options for you to continue using your CAC on your Mountain Lion or Lion Mac.  Please visit the Lion specific page to see your options.

3:  Army users, when installing ApproveIt 6.5, you receive "No host application was found on this computer.  Please install the host application before installing ApproveIt Desktop" you'll want to look here for the solution

4:  If you have the "Gemalto TOP DL GX4 144" CAC, and occasionally the "Oberthur ID One 128 v5.5 Dual" CAC, are using Windows 7, you "may" be able to use your CAC without installing ActivClient. 

5:  If you have the "Oberthur ID One 128 v5.5 Dual" CAC and it does not appear to be working with your Windows computer you need to install ActivClient 6.2.0.50, AND then update it to at least 6.2.0.119. 

6.  Mac users who have purchased the IO Gear GSR-202 CAC reader from the PX / BX may have problems.  We've worked with Thursby Software and IOGear to find an update (which is actually a downgrade) for the firmware on the reader.  Please use the following 2 files in this folder to update your CAC reader.

7.  Windows 7 (64 bit) users who have the IOGear GSR-202 USB CAC reader and are having problems with the reader not staying in device manager after the computer is restarted should Install the driver from IOGear then restart the computer to remedy this situation.  (This has worked for some people).  Others are still having the problem.  To update the driver manually, follow this guidance.  The only other cure for it not working is to return it and purchase a different reader.

iPhone and iPad users can use their CAC and access CAC enabled websites using Thursby's PKard for iOS and PKard reader.  Read about the iPhone 5 and new iPads coming soon and their Lightning adaptor.

Interviewed for  SecureIDNews article regarding Thursby's PKard for iOS and reader